Convey (formerly Message Broadcast) - Presales Engineer
Requirements
• · Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent practical experience). • · Experience: 3+ years of experience in a technical role supporting software or SaaS solutions—presales, technical consulting, or support roles preferred. • · Communication Skills: Strong verbal and written communication skills, with the ability to explain technical topics clearly to both technical and non-technical audiences. • · Technical Knowledge: Foundational understanding of cloud platforms (e.g., AWS, Azure), APIs, and software architecture principles, including microservices and modern programming languages. Experience with SaaS platforms or enterprise software is preferred. • · Industry Awareness: Interest in or basic knowledge of regulated industries such as utilities, healthcare, or financial services. (Prior experience is a bonus but not required.) • · Problem Solving: Demonstrated ability to troubleshoot and think critically when evaluating technical options and client needs. • · Collaboration: Comfortable working in cross-functional teams and supporting senior team members in delivering high-impact demos and technical presentations. • · Growth Mindset: Eagerness to learn about new technologies, customer industries, and best practices in presales and solution design. • · Travel: Willingness to travel up to 25%-35% of the time for client meetings, team offsites, or industry events.
Responsibilities
• · Product Demonstrations: Deliver clear, engaging, and tailored demonstrations of our SaaS platform, showcasing how our solutions address client pain points and business goals. • · Technical Sales Support: Participate in sales meetings to provide technical insight and assist in addressing customer questions about product capabilities, architecture, and integration. • · Pre-Sales Solution Configuration: Assist in designing and configuring solution components based on customer requirements, ensuring alignment with Convey’s capabilities. • · Technical Documentation: Support the creation of documentation such as proposals, product overviews, and basic technical collateral used in the sales process. • · Customer Feedback Gathering: Document feedback and observations from client interactions and share them with the product and engineering teams to support product improvement. • · Competitive Awareness: Maintain general awareness of competitive products and assist the team in identifying how our offering stands out in key areas. • · Team Collaboration: Work closely with Enterprise Sales Executives, VP of Pre-Sales Engineering, and the broader sales team to support ongoing deals and improve internal processes. • · Learning & Enablement: Continuously build product knowledge and industry awareness through training, shadowing senior team members, and participating in team enablement sessions.
Benefits
• · A learning-focused environment with mentorship and career development • · Exposure to enterprise clients in critical industries • · A collaborative team that values curiosity, communication, and impact • Fully covered Medical, Dental, and Vision coverage for employees • Cost share for dependents • 401(K) plan with company match • Fully covered STD/LTD • Employee Assistance Program (EAP) • Paid Maternity Leave • 12 weeks of paid parental leave for birthing parent • Paid Paternity Leave • Flexible PTO policy - We trust employees to manage their time effectively and take time off as needed to maintain a healthy work-life balance. Discretionary time off is unlimited, subject to manager approval and business needs. • 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st • On-site gym available for free use in Denver, CO for employees based in the Denver area
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