• Validate and route hundreds of complaint dispositions per week, feeding a live asset-recovery pipeline.
• Catch the AI errors that matter, such as false positives, merged syndicates, and misclassified scam patterns, before they propagate downstream.
• Enrich complaint selectors using a stack of more than forty commercial data-source integrations.
• Own clean shift handoffs so the around-the-clock operation never drops a lead, providing EMEA-hours coverage that keeps the queue moving while colleagues in other regions are offline.
• Formal on-call rotation for high-priority events, such as hacks, law-enforcement support, and other time-sensitive matters.
• Weekly rotation, with occasional weekend coverage as needed.