todaytixgroup - TodayTix Group - Customer Experience Support Specialist

• 1–2 years of experience in a customer-facing role, preferably in support, hospitality, or tech. • Exceptional written and verbal communication skills—you know how to explain things clearly, humanely, and with the right tone. • A passion for helping people and a curious, creative approach to problem solving. • The ability to observe and describe technology and product behaviour, and share feedback clearly. • Enthusiasm about AI and automation as tools to support great customer experiences—not as a replacement for the human touch. • Comfort working in support systems and juggling multiple tasks and brands at once without sacrificing quality. • An openness to collaboration, iteration, and feedback, with a focus on continuous improvement. • TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits. Here are some of our favourites: • Hybrid work environment (blend of in-office and at-home days) • Up to 4 weeks per year of flexible 'work from anywhere' • Generous pension match • Access to a bespoke Pension scheme • Complimentary tickets to shows and events • Employee Assistance Programme • Access to a corporate rate Vitality PMI plan • Healthcare cash plan • Season Ticket loans • Three months of fully paid Parental Leave • Employee Charity Donation Matching • Annual Professional Development Budget • Cycle to work scheme • Employee Referral Bonus