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Jobs(26,646)/Customer Success Manager Role(420)/padlet (1) - Customer Support Associate - Singapore

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padlet - Customer Support Associate - Singapore

Singapore2d ago

In Office Junior APAC Customer Success Manager Sales Representative Documentation

Requirements

• This is a full time, salaried position that will be based in our Singapore office. • The ability to provide support fluently in English. Proficiency in another language is a bonus • Genuine curiosity about people and business, while possessing the ability to inspire passion in others • Experience in direct customer or client-facing roles • Interest in implementing feedback and dedicated to the improvement of your skills and work • Strong organizational, analytical, written and verbal communication skills • Superb attention to detail

Responsibilities

• Effectively solve customer inquiries via phone, email • Hold a high bar for Support when owning customer interactions • Identify, document and follow up with engineers on product bugs and features • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products • Recognize errors and draft improvements to content in the external Support Center and internal documentation • Collaborate with members of other teams to root out answers and be a resource to teammates

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