Operations & Program Manager, Implementation

• 6+ years of experience in operations, implementation, customer onboarding, customer success, or a related field. • Strong understanding of the customer onboarding and activation lifecycle, with experience improving operational workflows that support these stages. • Experience owning or administering systems – such as Salesforce, Gong, Gainsight, etc. – that support onboarding, project delivery, or implementation workflows (e.g., project management or onboarding platforms). Experience with Rocketlane preferred. • Proven ability to build scalable operational processes, identify inefficiencies, and drive improvements across cross-functional environments. • Experience partnering with cross-functional teams such as Customer Success, Support, Product, Sales, and Operations. • Strong program and project management skills, with experience leading initiatives that involve system launches, operational improvements, or process redesign. • Comfort working with operational metrics, reporting, and data analysis to inform decision-making. • Excellent communication and collaboration skills, with the ability to work effectively across technical and non-technical teams. • Ability to thrive in fast-moving or evolving environments. • Experience creating enablement resources such as documentation, playbooks, or training materials is a plus. • USA-based roles only: The annual base salary for this role is between $122,000 USD and $166,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. • Canada-based roles only: The annual base salary for this role is between $111,000 CAD and $150,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. • At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. • This posting is for an existing vacancy. • At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. • You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. • We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password. • Our approach to remote work