Parloa - Team Lead Forward Deployed Engineering
Requirements
• Typescript, NodeJS, OpenAI, Microsoft Azure, Kubernetes, Docker, Terraform, MongoDB, MySQL, Redis, Kafka, MCP • Experience level: 8+ years in software engineering, systems integration, DevOps, or data engineering roles with meaningful production responsibility. • People leadership: proven ability to lead and develop engineers (e.g., formal management, team lead responsibility, coaching, hiring, performance growth). • People leadership: • Enterprise delivery track record: demonstrated success delivering complex technical projects in large enterprise environments with multiple stakeholders and constraints. • Enterprise delivery track record: • Technical breadth and depth: strong capabilities across backend engineering, APIs, cloud platforms, Kubernetes, infrastructure-as-code, and databases — able to review designs and guide production decisions. • Technical breadth and depth: • Hands-on effectiveness: able to personally own and drive smaller technical workstreams end-to-end and to jump into debugging/implementation when necessary. • Hands-on effectiveness: • Operational excellence: strong planning, prioritization, capacity thinking, and risk management; creates delivery clarity without unnecessary process overhead. • Operational excellence: • Customer-facing communication: confident and credible with customer engineering teams and senior technical stakeholders; clear written and verbal communication. • Customer-facing communication: • Strong plus: experience building or integrating AI/LLM-powered systems (agent workflows, orchestration, evaluation, vector DBs, guardrails), ideally in forward-deployed or solutions engineering environments. • Our Recruiting Process: • Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
Benefits
• We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. • At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. • We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. • Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. • Parloa is an e-verify employer in the USA. Please click here to learn more. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
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