Sprinto - Lead Customer Success Manager, Mid-Market

• 7–9 years of total experience, with strong experience in B2B SaaS customer success. • Experience owning a book of mid-market or enterprise customers, ideally with ACVs in the $50K–$150K range. • Accountability for retention, GRR, NRR, renewals, or expansion. This cannot be only a CSAT or relationship-management role. • Experience with multi-stakeholder accounts involving security, compliance, engineering, IT, finance, procurement, or executive buyers. • Evidence of building or improving CS mechanisms: onboarding playbooks, health scores, QBR frameworks, renewal-risk reviews, account plans, escalation processes, or Sales-to-CS handoffs. • Comfort with technical SaaS conversations. Deep technical expertise is not mandatory, but confidence with security, compliance, or engineering stakeholders is important. • Clear written and verbal communication with US or global customers from India. • Comfort in a role where the motion is still being built. The person should not need a mature CS machine around them to be effective.