Coperniq Inc. - Customer Success Manager
Requirements
• Strong communicator who can build trust quickly with customers. • Extremely organized and able to manage several customer relationships at once. • Comfortable learning complex software and understanding operational workflows. • Proactive — you don't wait for a customer to complain before investigating a problem. • Able to operate with ambiguity and take ownership without needing a detailed playbook. • Strong problem-solving instincts and willingness to dig into product issues yourself. • Comfortable working closely with founders, engineers, and customers in a fast-moving startup environment. • Prior experience in Customer Success, implementation, account management, or a similar customer-facing role is preferred.
Responsibilities
• Own customer onboarding and go-live from handoff through successful implementation. • Drive product adoption through workflow coaching, health checks, QBRs, and proactive customer engagement. • Learn each customer's business and help them configure Coperniq around their real-world workflows. • Monitor account health and churn risk and intervene before problems become cancellations. • Handle customer escalations and coordinate with Product, Engineering, and Solutions Engineering when needed. • Own renewals and de-escalations for your accounts. • Turn customer feedback into clear, actionable inputs for the product team. • Identify opportunities for expansion when customers are getting strong value from Coperniq. • Help us build the processes, playbooks, and systems that will scale the Customer Success organization.
Benefits
• $90,000–$120,000 base salary, depending on experience and fit. • Equity in Coperniq. • 70% medical coverage. • 15 days of PTO per year. • 5 paid sick days per year. • YOU'LL BE A GREAT FIT IF • You like being close to customers, enjoy understanding how businesses actually operate, and want more ownership than you'd typically get at a larger company. • This isn't a role where you simply run scheduled check-ins. We want someone who can become a trusted partner to our customers while helping us build a world-class Customer Success organization from the ground up.
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