smart-working-solutions - Smart Working Solutions - ServiceNow Platform Engineer (Remote, Full-Time) [MR004]

Remote - India / Bangalore / Chennai / Delhi NCR / Hyderabad / Mumbai / Pune4mo ago

Remote APAC Platform Engineer Release Management Governance Documentation Change Management

Requirements

• Strong hands-on experience with the ServiceNow platform in a production environment • Proven experience configuring and supporting ServiceNow modules (e.g. ITSM or related areas) • Solid understanding of ServiceNow architecture, workflows, and configuration best practices • Experience translating business and operational requirements into ServiceNow solutions • Comfortable working in a large, structured organisation with multiple stakeholders • Strong problem-solving skills and attention to detail • Clear communication skills, able to work with both technical and non-technical teams • Experience with additional ServiceNow modules beyond core ITSM • Exposure to integrations between ServiceNow and third-party systems • Experience supporting ServiceNow in regulated or enterprise environments • Familiarity with ServiceNow upgrade cycles, release management, or platform governance • ServiceNow certifications (e.g. CSA or module-specific certifications)

Responsibilities

• Own and contribute to the development, configuration, and optimisation of the ServiceNow platform • Design and implement ServiceNow solutions that support ITSM and wider enterprise workflows • Collaborate with stakeholders to gather requirements and translate them into scalable ServiceNow configurations • Configure workflows, business rules, forms, UI policies, and integrations within ServiceNow • Support platform governance, best practices, and continuous improvement initiatives • Ensure platform stability, performance, security, and maintainability • Assist with upgrades, releases, and change management related to the ServiceNow platform • Provide technical guidance and support to users and teams interacting with ServiceNow • Contribute to documentation and knowledge sharing around platform usage and standards

Benefits

• Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter) • No Weekend Work: Real work-life balance, not just words • Day 1 Benefits: Laptop and full medical insurance provided • Support That Matters:Mentorship, community, and forums where ideas are shared • True Belonging: A long-term career where your contributions are valued • At Smart Working, you’ll never be just another remote hire. • Be a Smart Worker - valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition. • If that sounds like your kind of place, we’d love to hear your story.