Xapo Bank - Head of AFC (Remote - Work from Anywhere)
Requirements
• First-line operational leadership: Substantial experience leading a first-line financial-crime operation inside a regulated bank, fintech, or crypto institution. You must have run the function operationally, not just advised on it. • First-line operational leadership • Proven metric ownership: A clear track record of actively owning operational financial-crime metrics and demonstrably moving them toward target parameters. • Proven metric ownership: • Risk-based fluency: Deep competence in calibrating controls to actual risk, maintaining an acute ability to avoid the "over-blocking/de-risking" failure mode. • Risk-based fluency: • Commercial and capital literacy: Comfortable talking numbers, cost-to-serve, and capital impact with a CFO, treating financial efficiency as part of the risk balance. • Commercial and capital literacy: • Executive presence: The professional credibility needed to evidence, explain, and defend our operating model and risk posture directly to a regulator and the Board. • Executive presence: • Dual-entity comfort: The operational agility to work seamlessly across two distinct regulated entities (Bank and VASP) with separate regulatory frameworks. • Dual-entity comfort: • High-ownership mindset: A leadership style focused on giving clear feedback, building operational coverage that spans weekend manual-review bottlenecks, and eliminating silos. • High-ownership mindset:
Responsibilities
• Own the AFC operating model: Design, scale, and run the end-to-end first-line process for alerts, RFIs, onboarding review, screening, and monitoring across both entities. • Own the AFC operating model: • Operate inside appetite: Hold the operation firmly within Board-ratified appetite bands; make definitive judgements inside those bands and escalate strictly by exception. • Operate inside appetite: • Move the metrics: Take total accountability for our AFC metric set—including open-alert volume and ageing, manual-review rates, automated clearance, false-positive and blocked-payment ratios, and iSAR timeliness/quality. • Move the metrics: • Balance cost and risk: Partner with the CFO to map the capital and cost-to-serve impact of the operation, ensuring financial-crime effectiveness and cost are managed as one unified balance sheet. • Balance cost and risk: • Represent the first line in Product Groups: Sit on the Growth and Payments Business Unit PGCs as the operational KYC/AML owner, taking direct responsibility for the financial-crime rules that drive friction. • Represent the first line in Product Groups: • Lead and clear bottlenecks: Line-manage and continuously develop our AFC analysts, cross-training the team to actively remove single-person dependencies that route decisions upward. • Lead and clear bottlenecks: • Optimize user friction: Continuously tune the manual-review model so it stops delaying customer approvals by days or causing onboarding drop-offs over the weekends. • Optimize user friction: • Build quality into the trendline: Encode lessons from incidents and near-misses directly back into first-line standards so issues do not recur. • Build quality into the trendline: • Leverage AI responsibly: Partner with our CISO and AI teams to systematically raise automated clearance rates and cut false positives through a governed model. • Leverage AI responsibly: • Own the data: Produce the business-essential reporting that doesn't exist today—showing manual-review volumes, cost-to-serve, and remediation against appetite so stakeholders never have to reconstruct our numbers from the outside. • Own the data:
Benefits
• Impact Globally, Work Remotely. • Shape the FutureImprove lives through cutting-edge technology, work 100% remotely from anywhere in the world. • Shape the Future • Great work-life balanceBuild amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge. • Great work-life balance • Expect ExcellenceCollaborate, learn, and grow with a high-performance team. Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals. • Expect Excellence • At Xapo, we prioritize consumer protection and adhere to regulatory requirements by ensuring that all Xapiens are accountable for upholding principles of fair treatment, transparency, and ethical conduct in their interactions with customers and stakeholders.
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