Binance - Senior Product Operations Manager, Binance Chat
Requirements
• 3–5 years of experience in product operations, growth operations, or a related role in a tech or internet company. • Strong data-driven mindset with hands-on experience using analytics tools (e.g., Tableau, SQL is a plus). • Excellent cross-functional collaboration skills; able to work effectively with product, engineering, and business teams in a fast-paced environment. • Strong understanding of social or messaging products; experience with chat, community, or content platforms is a strong plus. • Proven ability to manage multiple projects simultaneously with strong attention to detail. • Excellent written and verbal communication skills in English; Mandarin proficiency is a plus to communicate with internal & external stakeholders. • Crypto/Web3 industry knowledge or enthusiasm is a plus.
Responsibilities
• Own the day-to-day operations of the Binance Chat product, including feature rollouts, content governance, and user experience monitoring. • Collaborate closely with Product Managers to translate product strategies into operational processes and execution plans • Define, track, and analyze core product metrics and surface actionable insights to improve performance. • Identify product issues and user pain points through data analysis, user feedback, and community signals; drive improvements with relevant teams. • Design and execute growth and engagement initiatives (e.g., new feature GTM, user incentive programs). • Develop and maintain operational documentation, including SOPs, playbooks, and policies for the Chat product. • Work cross-functionally with Risk, Compliance, Customer Support, and Marketing to ensure product health and regulatory alignment. • Support new feature launches end-to-end: coordinate testing, user communication, and post-launch monitoring. • Represent the voice of the user internally by gathering qualitative and quantitative feedback through surveys, user interviews, and community engagement.
Benefits
• Shape the future with the world’s leading blockchain ecosystem • Collaborate with world-class talent in a user-centric global organization with a flat structure • Tackle unique, fast-paced projects with autonomy in an innovative environment • Thrive in a results-driven workplace with opportunities for career growth and continuous learning • Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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