duffel - Product Manager - Payments

• You're fluent in payments without being wedded to the rails. You understand how money moves (settlement, reconciliation, commissions, FX, chargebacks) but you're more energised by building great internal product on top of that than by optimising payment rails for their own sake. • You're a builder. Most of what this team needs, we build rather than buy. You like designing the systems, automated commission flows, supplier reconciliation, billing, that Finance, Operations and eventually external partners rely on. • You translate between worlds. A big part of this job is sitting between Finance and Engineering: turning finance narratives into technical requirements, technical realities into language Finance and Ops can act on, and getting both sides to genuinely understand each other. • You prioritise ruthlessly. This is a small, in-demand team (three engineers) constantly trading internal needs against customer-facing work. You're good at deciding what matters now and saying no to the rest. • You sweat the detail. Reconciliation logic, commission edge cases, audit trails: this is the kind of work that energises you rather than drains you. • You shape product direction. You can take a roadmap area, work out where it should go and why, and drive it. • You've got commercial instinct. You can spot when something we've built for ourselves (like reconciliation) could become a product customers would pay for. • You're API-literate. You don't need to write code, but you can have a meaningful conversation with engineering about how systems actually work. • You handle ambiguity, breaking complex, undefined problems into a clear way forward, and use both quantitative and qualitative analysis to back your calls. • You think being challenged on your assumptions makes you better, and that challenging others helps them grow. • Nice to have: exposure to travel-specific payments (BSP, IATA, virtual cards, agency settlement). Useful, not essential. • Some reasons why you’ll love working here: • 🏡 Work From Anywhere - work abroad for part of the year • 🛩️ Duffel Travel Allowance - because building in travel should come with travel perks • 🍼 Enhanced parental leave • 🧘 Sabbatical options - proper time to recharge • 🪩 A Shoreditch office near Liverpool Street + regular team socials