Remote People - Employee Support Specialist (HR, Payroll & Global Employment) – EMEA
Requirements
• At least 3 years of experience in Employee Support, HR Operations, Payroll Support, Global Employment, EOR/PEO, HRTech, or multinational HR Shared Services. • Hands-on experience supporting employees or clients across multiple EMEA countries. • Demonstrated experience managing cases involving payroll, benefits, leave, employment contracts, amendments, onboarding, offboarding, or employment compliance. • Ability to independently investigate an issue, determine the right stakeholders to involve, and drive the case through to resolution. • Experience working in a ticketing or case-management environment, with familiarity with SLAs, quality metrics, CSAT, and/or case volumes. • Excellent written and verbal English communication skills, with the ability to explain complex information clearly and concisely. • Strong judgement, attention to detail, and ability to prioritise multiple competing requests. • Experience with systems such as Zendesk, ServiceNow, Jira, Salesforce, Workday, BambooHR, or similar platforms is preferred. • What it's like working at Remote People • Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin. • Our service & product • Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside. • Our amazing team and environment • Our benefits and perks. Being part of Remote People means that you get the benefit of:
Responsibilities
• Own employee and client support cases across EMEA from initial query through resolution. • Investigate questions relating to payroll, payslips, tax, benefits, leave, employment contracts, amendments, onboarding, offboarding, and local employment processes. • Identify root causes by reviewing case history, internal systems, documentation, and country-specific guidance. • Partner with Payroll, Legal, Finance, Benefits, Customer Success, and local providers to resolve cases accurately and on time. • Maintain ownership of stakeholder communication, providing clear updates, setting realistic expectations, and escalating appropriately where needed. • Manage a high-volume case queue, prioritising urgent matters and meeting agreed SLAs. • Document case outcomes and identify recurring issues, knowledge gaps, and opportunities to improve processes. • Contribute to internal knowledge-base articles, SOPs, and scalable support processes.
Benefits
• A competitive salary • An asynchronous working environment • A "Remote-First" company environment (or Hybrid) - based on the nature of the job • The ability to work from abroad for a short period of time • Growth opportunities within the company • We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one
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