Remote People - Senior HR Compliance & Escalations Specialist – EMEA
Requirements
• 5+ years of progressive HR Operations, Employee Relations, EOR, PEO, HR shared services or employment-compliance experience in a multi-country EMEA environment. • Strong hands-on knowledge of employment compliance and employee lifecycle processes, with direct experience supporting Spain, France and Germany strongly preferred. • Demonstrated experience independently resolving complex escalations involving contracts, leave, payroll, benefits, terminations, employee relations or compliance, not simply routing cases to other teams. • Proven ability to de-escalate sensitive employee or client situations through clear, calm and empathetic communication. • Experience working in a ticket-based HR support environment and managing case queues, SLAs, quality standards and competing priorities. • Ability to assess employment risk, make sound recommendations and recognise when Legal, Payroll or a local provider must be involved. • Strong stakeholder-management skills and experience coordinating effectively with Payroll, Legal, Compliance, Operations, Benefits and external partners. • Track record of improving HR processes through root-cause analysis, SOPs, knowledge management or workflow automation. • Excellent written and spoken English; additional European languages are a plus. • Experience with HRIS and case-management tools such as Zendesk, ServiceNow, Jira, Workday, InterCom or similar. • Comfortable working independently in a fast-paced, fully remote environment. • What it's like working at Remote People • Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin. • Our service & product • Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside. • Our amazing team and environment • Our benefits and perks. Being part of Remote People means that you get the benefit of:
Responsibilities
• Act as the senior escalation point for complex employee and client HR queries across EMEA, taking ownership from initial assessment through to a clear, compliant resolution. • Provide practical, accurate guidance on employment compliance, contracts, leave, benefits, payroll-related queries, employee relations and offboarding. • Independently assess risk and resolve high-priority cases wherever possible, reducing unnecessary reliance on external providers or internal specialist teams. • Lead sensitive employee and client conversations by phone or video when written communication is not sufficient, using empathy and sound judgement to de-escalate concerns and restore trust. • Work closely with Payroll, Legal, Compliance, Operations and local providers when specialist input is required; provide clear case context, recommendations and next steps to drive resolution efficiently. • Manage a varied case queue through tickets and email, prioritising urgent issues and ensuring cases are documented accurately and resolved within agreed service levels. • Identify recurring case themes, investigate root causes and create practical SOPs, knowledge-base guidance and process improvements to prevent repeat escalations. • Support and coach junior support team members on complex cases, compliance principles and best practices for case ownership and communication. • Maintain clear, audit-ready case documentation, including risk considerations, decisions taken, stakeholder input and employee/client communications.
Benefits
• A competitive salary • An asynchronous working environment • A "Remote-First" company environment (or Hybrid) - based on the nature of the job • The ability to work from abroad for a short period of time • Growth opportunities within the company • We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT