Swans - Implementation Consultant (CRM, Automation, Data, AI)

• If you're a high-performer frustrated by corporate bureaucracy, endless approvals, and career ladders based on tenure, this is your off-ramp. We are an anti-bureaucratic team for ambitious professionals who want their impact measured by results, not by time-in-seat. • corporate bureaucracy • Conversely, if you're a high-impact freelancer tired of the "feast-or-famine" cycle and juggling the overhead of sales & admin, this is your place. We provide a steady stream of complex, high-value clients so you can focus 100% on building solutions. You get to maintain the high ownership you love, but with the stability and leverage of a competitive salary and an elite team. • freelancer • What we need • What we need • Client-ready communication skills - You'll present to law firm staff and senior executives, you will need to translate complex technical concepts to a non-tech-savvy audience • Systems thinking approach - You naturally see how technical solutions connect to business outcomes, and can solve hard problems autonomously • Builder mentality - You genuinely enjoy the process of designing, testing, and perfecting systems with high attention to detail • Technical experience - Proven track record of deploying & configuring CRMs, Project Management systems, Analytics Dashboards, Automation tools (Low-Code/No-Code), and/or AI applications • Ownership mentality - You like to get your hands dirty and pull through challenges autonomously, you take pride in your work and don't need micromanagement • Curiosity - You are excited to learn new tools & skills and can do so quickly, you are eager to adapt your approach if someone shows you a better way of solving a problem, you are coachable • Professional English fluency - You'll advise successful US-based law firms, B2 level at a minimum • Ideal background • Ideal background • Experience in client-facing roles and/or consulting, especially for SMEs • Experience with CRMs (e.g. HubSpot, Salesforce, Zoho, Pipedrive) • Experience with Project Management/ERP Systems (e.g. Asana, Monday.com, Airtable, ClickUp, SAP) • Experience with automation/iPaaS tools (e.g. Zapier, Make, n8n, MS Power Platform) • Experience with GenAI (e.g. Gemini, OpenAI, Anthropic, DeepSeek) • Experience with data analysis (e.g. BigQuery, Looker Studio, PowerBI, Tableau) • Experience working with REST APIs (integration) • Track record of learning complex tools quickly and applying them to business problems • Note: we DON'T expect candidates to have ALL the above skills and tool knowledge. • Portfolio preferred - showcase projects that demonstrate your systematic problem-solving approach. • This role will NOT be a fit if • You are looking for a "chill" 40-hours job environment, this job is INTENSE and you will be pushed to your limits on a daily basis • INTENSE • You want to be assessed on your inputs, this role will require you to own your OUTPUTS and your clients' results • OUTPUTS • You prefer to work in a managerial capacity, this role requires HANDS-ON building & deployment of systems and interacting with clients, you will own your projects end-to-end • HANDS-ON • You prefer pure technical implementation without business interaction, this role requires operational analysis skills and direct client COLLABORATION as well as technical execution • COLLABORATION • You're looking for hands-on coding opportunities, our team works exclusively with low-code and NO-CODE platforms rather than traditional development • NO-CODE • You are looking for a predictable corporate environment with a structured workday and a linear career path, this role is highly DYNAMIC, priorities can change quickly, and we have zero tolerance for office politics • DYNAMIC • This role is for those who want to own their impact, accelerate their growth, and build systems that matter. • Location & schedule • Location & schedule • Fully Remote, with quarterly in-person meetups in locations all over the globe chosen by popular vote of team members (potential lineup for next year: USA, Tokyo, Dubai, Bangkok) • Flexible Schedule, but availability needed for client meetings Mon - Fri, morning US hours (afternoon-evening Eastern European Time) • We operate in focused 4-week sprints. Each sprint starts with clear goals and success metrics, followed by hands-on building, iteration, and delivery. You’ll own concrete outcomes every sprint; creating systems, improving adoption, and driving measurable client impact. This structure keeps work fast, accountable, and deeply execution-focused. • Performance-based bonus & promotion path • Career-defining growth investment: we spent over $200,000 on team development last year – executive coaching, certifications, and training that accelerates your career beyond any traditional path • Our Mission • Our Mission • The legal industry is broken – outdated, overpriced, and structurally rigged against innovation and access. Today, 92% of low-income households can’t afford legal help, and meaningful reform is blocked by laws that prohibit non-lawyers from owning or operating law firms. • 92% of low-income households can’t afford legal help • Our mission is to change that. By equipping law firms with cutting-edge tech and world-class operations, we will push the industry 10 years forward – delivering faster, better, and more affordable legal services at scale. • we will push the industry 10 years forward • Swans Core Values • Swans Core Values • Value alignment is non-negotiable. Because of the close collaboration with the founding team and the direct impact on clients, it's essential that you genuinely connect with and embody our commitment to our core values: • Relentless Excellence: “We pursue mastery in every detail, not for perfection’s sake, but because success with our clients and mission requires it.” • Relentless Excellence: • Radical Integrity: “We choose transparency, honesty, and accountability, not for virtue’s sake, but because trust is the only way our work succeeds.” • Radical Integrity: • Sincere Care: “We care enough to anticipate needs and act with empathy and intention, because genuine connection drives everything we build.” • Sincere Care: • Our standards are high - historically, less than 0.5% of candidates possess the rare combination of technical aptitude, client-facing skills, and cultural alignment we require.