moxie - Principal, Revenue Operations & Strategy (Post-Sales)

• Own post-sales analytics end-to-end — build and maintain the reporting infrastructure for churn, retention, launch velocity, and service adoption that gives Customer Growth leadership real-time answers to the questions that used to require a manual pull. • Close the book-to-live gap — make the period between contract close and provider go-live visible, managed, and measurably shorter by designing implementation tracking and handoff frameworks that eliminate blind spots between Sales, Onboarding, and PSMs. • Build a repeatable GMV growth framework — develop the segmentation, cohort analysis, and service-line reporting that lets leadership understand which customers, geographies, and offerings are driving revenue performance (and which aren't) so go-to-market decisions are grounded in data, not instinct. • Automate the recurring operational motions that slow PSMs down — identify the administrative overhead eating into their week and build the workflows, HubSpot automations, and integrations that give them back time for providers. • Become the connective tissue between Finance, Customer Growth, and Sales — standardize how NRR, churn, and expansion are defined across teams, own the reporting glossary, and ensure everyone is working from the same ARR definitions and a renewal pipeline that functions as a real operational asset. • WE'RE LOOKING FOR • 5–8 years of experience in Revenue Operations, Customer Success Operations, BizOps, or a Finance & Strategy role at a high-growth SaaS or tech-enabled services company (Series A–D experience strongly preferred). • A HubSpot power user who has built post-sales infrastructure from scratch — renewal pipelines, customer health programs, churn dashboards, and CRM-to-support integrations — and knows what it takes to get a team to actually trust the data. • Someone who has solved the "sales closed it but CS never launched it" problem: you've designed implementation tracking, handoff processes, and book-to-live visibility before, and you know exactly where the gaps hide. • Strong financial modeling and analytical skills — comfortable building capacity models, cohort analyses, and GMV frameworks, and able to translate messy data into clear strategic recommendations for a CFO or board-level audience. • A builder's mindset with the discipline to document — you don't just ship; you leave behind a reporting glossary, standardized definitions, and systems that scale without you.