Epic Kids Inc. - Integration Specialist
Requirements
• 2+ years in a technical support, implementation, or integration role, ideally in K–12 edtech. • Hands-on experience administering or supporting Clever and/or ClassLink (rostering, SSO, or both). • Solid understanding of K–12 rostering data: students, teachers, sections, schools, and how a student information system (SIS) feeds them. • Working knowledge of SSO concepts (OAuth, SAML) and identity providers like Google Workspace and Microsoft Entra ID. • Comfort working with CSVs, spreadsheets, and API responses to diagnose data issues. • Clear, patient communication with both non-technical teachers and district IT staff. • Strong organization: you can run many district setups in parallel and keep each one moving. • Familiarity with student data privacy requirements (FERPA, COPPA, state privacy agreements). • Clever or ClassLink certification, or prior work at either company or a district using them. • Experience with other rostering standards and tools: OneRoster, Google Classroom, Microsoft Teams for Education, or SIS platforms like PowerSchool and Infinite Campus. • Basic SQL or scripting (Python, JavaScript) for data checks. • Experience with Zendesk, Salesforce, Jira, or similar tools. • Background as a teacher, school technology coordinator, or district IT admin. • Compensation: $35–$40 per hour, up to 30 hours per week.
Responsibilities
• Set up, configure, and launch Clever and ClassLink integrations (rostering and SSO) for new and renewing school and district customers. • Serve as the technical point of contact for district IT admins during onboarding, from data-sharing approval to first successful sync. • Troubleshoot sync and login issues: missing students, duplicate accounts, incorrect class or teacher associations, and SSO errors. • Monitor integration health across accounts and proactively fix sync failures before they affect classrooms. • Manage the Epic apps in the Clever and ClassLink partner portals, including app settings, data-sharing scopes, and district requests. • Partner with Engineering to reproduce bugs, write clear tickets, and test fixes and new integration features. • Coach Customer Success, Support, and Sales on how integrations work and how to set expectations with customers. • Build and maintain help-center articles, internal runbooks, and setup guides for admins and teachers. • Track integration metrics (time to launch, sync error rates, ticket volume) and recommend process improvements. • Support back-to-school peaks, when rostering volume is highest.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT