vantage - Customer Success Manager
Requirements
• 3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS • A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals • Previous experience with FinOps Cloud Cost Management solutions • You have a bias for action and believe in continuous development, ambiguity is in your comfort zone • Ability to efficiently manage a wide portfolio from SMB up to Commercial accounts • Strong emotional intelligence and the ability to empathize with customers • A kind person • Monitoring and observability expertise • Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.) • Relevant Data Visualization / financial product experience • At this time Vantage is only setup to employ in the United States
Responsibilities
• You will own and lead the complete lifecycle of post sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks. As we scale, this will evolve • Become a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution • Be the voice of the customer within the Vantage organization, advocating on their behalf to drive timely resolution to support issues, feature enhancement requests, and issues representing friction to broader adoption • Effectively engage at all levels of our customer organization and stakeholder personas to ensure a comprehensive, multi-threaded, engagement model
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