doppler - Technical Customer Success Manager
Requirements
• 3+ years of customer-facing experience in roles such as Technical Account Manager, Customer Success Manager, Customer Success Engineer for Developer, DevOps, DevSecOps, or Security products. • Technical acumen in understanding customer requirements, identifying blockers to adoption, and working cross-functionally to deliver success. • Proven track record in customer retention, and expansion, including leading implementations, QBRs, and contract renewals. • Excellent communication and storytelling skills to educate customers, drive adoption, and articulate value to both technical users and executives. • Self-starter mindset with a passion for startups, comfortable in a fast-paced, evolving environment and excited to make a meaningful impact as Doppler scales. • Humble approach to knowledge gaps, unafraid to say “I don’t know,” and embracing opportunities for growth and learning. • Experience working at a startup or being an early hire at a company is a plus. • What does growth look like:
Responsibilities
• Customer Onboarding: Lead the onboarding process for new customers and manage the post-sales experience end-to-end. • Account Management & Growth: Build "trusted advisor" relationships with technical users and decision-makers, from developers to CISOs. Expand Doppler usage within accounts by identifying cross-sell and upsell opportunities. Lead the sales cycle for renewals and upgrades to drive retention and growth. • Product Expertise: Develop a deep understanding of Doppler’s capabilities and customer needs. Manage product requests and provide insights to product and engineering teams to help shape Doppler’s roadmap. • Training & Technical Education: Develop and lead enablement programs. Ensure customers are educated on product features, best practices, and security principles. You should be technical enough to walk people through troubleshooting or integrations. • Customer Advocacy: Gather and analyze customer feedback and develop case studies.
Benefits
• 2026 has been a breakout year for Doppler. We’ve helped over 78,000 startups and enterprises manage their secrets at scale, and landed our first million-dollar customer. We've shipped some of our most exciting features yet, expanded our customer base, and sharpened our focus like never before. With a strong foundation in community, we're scaling and monetizing with ambitious goals across product, growth, sales, and hiring. • The rise of AI tooling has fundamentally expanded who and what has access to your secrets. The stakes have never been higher, and getting it wrong has real consequences. Doppler is the solution to fix this. Simple to adopt, easy to scale, and built for developers, by developers. The momentum is real, and we’re just getting started. • $105k - $140k OTE (80-20 split) • Premium health insurance (medical, dental, vision) • Guilt-free Unlimited PTO - 3-week minimum strongly encouraged! • Upward Mobility • Learning and Development Stipend • Wealth Advisor • Pregnancy & Family Leave • Equal Compensation (regardless of gender or race) • For a full list of our benefits check our Perks Notion Page https://dopplerteam.notion.site/Perks-15eb027f917d4b3bac69d0186115d7de. • We've built a great product our customers love. Our churn is low, and active usage continues to rise. We just need to amplify our reach to educate the market that secrets management can be fast, secure, and affordable for teams and organizations of any size. And most importantly, we need to continue encouraging Developers to stop adhering to archaic insecure standards such as manually managing .env file formats. • Are you passionate about developer-focused products and ready to join an amazing team? Then we want to hear from you! • A final note - we highly encourage you to apply for this role, even if you don't feel entirely qualified, or entirely sure. You never know!
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