civicmarketplace - Chief Operating Officer

• Own the commercial and operating engine, connecting product, ops, and commercial around a single growth north star. • Stay hands-on with the numbers: build and personally review dashboards, reporting cadence, and performance management. • Bring a GM and P&L mindset, owning commercial and operational outcomes, including hiring a Commercial Lead who reports to you. • Help crack the business model, not just execute it, converting growth into a durable, higher-margin business. • Create urgency and clarity: set the tempo, make pragmatic trade-offs, and keep the team focused on what moves the number. • Build for trust with public sector customers, where everything we do commercially must hold up to scrutiny. • This role is high autonomy, high trust, and high ownership, with material impact on the business, the team, and Civic’s long-term commercial direction.