Cloudflare - HR Operations Specialist, Singapore (12-months contract)
Requirements
• 2+ years in HR administration and comfortable handling sensitive employee information with discretion. • Highly organized with strong attention to detail, excellent problem-solving abilities, and effective time management skills. • Proficient in working with data and skilled in Excel or Google Sheets for analysis and reporting. • Customer-focused mindset with a genuine passion for supporting colleagues and delivering exceptional service. • Effective communicator, able to clearly articulate information both verbally and in writing to employees across the APJC region. • Adaptable and thrives in a fast-paced, dynamic environment, with the ability to manage shifting priorities efficiently. • Familiarity with Workday or Zendesk would be an advantage. • What Makes Cloudflare Special? • We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. • Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. • Project Galileo • Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. • Athenian Project • 1.1.1.1 • Sound like something you’d like to be a part of? We’d love to hear from you! • Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. • This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Responsibilities
• Champion key employee lifecycle process: Take ownership of end-to-end employee lifecycle processes across APJC, including onboarding, internal transfers, organizational changes, and offboarding, ensuring a smooth, consistent, and positive experience for employees throughout the APJC region. • Champion key employee lifecycle process: • Be a subject-matter expert for employee inquiries: Provide timely, high-quality support to employee inquiries through Zendesk. Act as a trusted liaison between employees and People/Payroll teams, resolving issues efficiently with empathy and accuracy. • Be a subject-matter expert for employee inquiries: • Elevate the employee experience through cross-functional collaboration: Act as a proactive liaison between employees and specialized teams such as Payroll, Benefits, and Legal to address and resolve complex issues efficiently and effectively. • Elevate the employee experience through cross-functional collaboration: • Ensure data integrity and governance: Maintain and update employee records across People/Payroll systems, performing regular and ad hoc audits to guarantee 100% data accuracy and compliance with regulatory requirements. • Ensure data integrity and governance: • Drive continuous improvement and operational excellence: Analyze employee feedback and process metrics to identify opportunities for process enhancements. Partner with regional teams to implement scalable solutions that improve the overall People Operations function across APJC. • Drive continuous improvement and operational excellence: • Support strategic HR initiatives and projects: Contribute to HR system implementations, vendor management, and regional programs such as annual performance and compensation cycles, benefits enrollment, and year-end Payroll preparation, making them easy to understand and navigate for our employees. • Support strategic HR initiatives and projects:
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