GitLab - Manager, Professional Services Engineers, EMEA
Requirements
• A strong technical foundation in software delivery, DevSecOps, platform engineering, or a related area, with the ability to engage credibly in technical discussions. • Experience managing or supporting professional services, implementation delivery, migration programs, or technical consulting engagements for enterprise customers. • Proven ability to navigate customer escalations, balance competing priorities, and drive clear outcomes in complex situations. • Strong collaboration skills and the ability to work effectively with cross-functional partners such as Sales, Customer Success, and Technical Architects. • A delivery mindset focused on accountability, quality, and measurable results rather than activity alone. • Comfort working in a fully remote, asynchronous organization with strong written communication and organizational skills. • Alignment with GitLab’s values and the ability to lead with transparency, trust, and a focus on team development. • On the Professional Services team at GitLab, we help customers adopt the platform in ways that fit their technical goals and operating environment through technical delivery, guidance, and enablement. • As part of this organization, we focus on hands-on delivery work across customer engagements across EMEA. We work closely with a sister team of Technical Architects, along with cross-functional partners across the business, to support strong project execution and customer outcomes. We are building a high-quality services practice grounded in technical excellence, customer focus, and continuous improvement. This is a good fit for someone who enjoys leading experienced technical practitioners, improving how services are delivered, and helping customers succeed through meaningful, complex work. • Technical Architects • How GitLab Supports Full-Time Employees • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. • Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. • Country Hiring Guidelines:
Responsibilities
• Lead and manage a team of Professional Services Engineers, supporting their growth, performance, and day-to-day delivery across customer engagements. • Develop team members through regular 1:1s, coaching, feedback, and career conversations that help them grow their technical and consulting skills. • Own delivery outcomes across your team’s portfolio, including implementations, migrations, advisory services, and statement of work engagements. • Monitor project health, identify delivery risks early, and step in directly or escalate when needed to keep customer work on track. • Partner with Technical Architects, Engagement Managers, Sales, and Customer Success to plan, scope, resource, and support successful services engagements. • Track team utilization, customer satisfaction, and escalation trends, and use those insights to improve team performance and operational effectiveness. • Act as a senior escalation point for complex customer situations, helping guide resolution while maintaining a high bar for service quality. • Contribute to the continuous improvement of Professional Services processes, tooling, knowledge sharing, and delivery standards across the broader organization.
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