Clover Health - Senior Market Operations Program Manager

• First 30 days: You’ve built a working understanding of the in-flight provider engagement and growth programs, met the key internal and external stakeholders, and mapped how status, risks, and decisions currently flow to leadership. • By 60 days: You’ve stood up a consistent reporting cadence for senior leadership, taken ownership of 2–3 in-flight programs, accountable for their outcomes and making the priority calls to keep them on track, while  closing gaps in provider outreach and follow-up directly where needed. • By 90 days: Leadership has a reliable, weekly view into program health. Escalation pathways are documented and being used. Providers and practice staff hear from someone consistently, even when the primary owner is unavailable. • Longer term: You’ve become the operating spine for CPH’s provider engagement and growth programs, the person leadership trusts to set priorities, shape how programs run  and what needs to move next. • You should get in touch if: • You’re exceptionally organized and are energized by keeping many moving pieces on track without losing detail. • You have experience building and monitoring physician network programs and/or clinical operations • Healthcare or value-based care is a must, and PMP certification or an MBA is preferred. • You’re fluent with data, comfortable pulling, interpreting, and communicating program metrics from various tools like CRMs, and turning them into clear narratives for senior leaders. • You have strong judgment on when to escalate, and you’re comfortable pushing an issue upward when it needs attention. • You’re confident and warm with external stakeholders, able to pick up outreach to a practice, follow up with a provider, or run a check-in call and represent CPH well. • You bring 5+ years of program management, operations, or client-facing experience. • You thrive in a fast-moving, early-stage environment where priorities shift and speed matters.