aledade - Senior Technical Product Manager (Practice Nexus), Remote
Requirements
• 8+ years of product management experience in technology, technology-enabled services, or SaaS, with at least part of that time spent in a highly technical or platform-focused product role. • Demonstrated experience owning complex internal tools or platforms (such as admin consoles, configuration systems, or eligibility/enrollment workflows) end-to-end from discovery through rollout and iteration. • Experience with and understanding of the software development lifecycle and software development methodologies, preferably Agile/Scrum, including close partnership with engineering teams. • Proven ability to work across multiple domain areas, quickly ramping on new problem spaces while maintaining clear prioritization and stakeholder alignment. • Strong analytical skills and fluency using data (product metrics, operational data, and primary research) to inform solution design, measure impact, and iterate. • Excellent organizational and communication skills, with a track record of synthesizing complex technical and operational details into clear narratives, documentation, and decision records. • Product development experience in the context of healthcare technology, digital health, or technology-enabled healthcare services. • Basic understanding of healthcare administrative or clinical workflows (e.g., ambulatory practice operations, provider configuration, eligibility and enrollment flows). • ## Preferred Knowledge, Skills, and/or Abilities: • Prior experience with Cloud Couch (or comparable Salesforce products) including configuration, workflow design, and integrations with internal systems; strong interest in learning SF/CRM deeply if not already experienced. • Experience working on practice- or provider-facing tools in healthcare (e.g., practice portals, EHR overlays, configuration consoles, eligibility/program enrollment tools).Intermediate understanding of EHR data integration and applicable data standards (e.g., FHIR) and familiarity with claims and other healthcare administrative/clinical datasets. • Comfort working with SQL and analytics tools to self-serve data, validate hypotheses, and partner effectively with analytics and data engineering teams. • Demonstrated success leading cross-functional initiatives that span multiple product areas and stakeholder groups, balancing short-term operational needs with longer-term platform investments. • Experience designing and executing structured experiments (e.g., workflow pilots, cohort rollouts, limited-release features) to de-risk new capabilities and inform broader rollout strategies. • Ability to navigate ambiguity, manage competing priorities, and drive clarity and momentum in complex environments. • Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
Responsibilities
• Product ownership for Practice Nexus and MyPractice • Own the vision, roadmap, and execution for Practice Nexus/MyPractice, including practice configuration, program and services enablement, eligibility and enrollment workflows, and EHR overlay activation and reporting. • Partner with business owners to define the problem space, constraints, success metrics, and ideal end state, and advocate for that vision across technical and non-technical stakeholders. • Continuously optimize live workflows (for both internal and practice users) through monitoring of key metrics, qualitative feedback, and structured experimentation where appropriate. • Customer Service initiative leadership • Lead the product strategy and implementation for Aledade’s Clouch Couch initiative, designing an end-to-end experience that connects support, configuration, and data flows between Cloud Couch and Aledade’s internal platforms (including MyPractice). • Collaborate with Support, Operations, Engineering, and Analytics to define implementation workflows, user journeys, and data models that improve resolution quality, time-to-resolution, and faster and more efficient enablement. • Ensure Cloud Couch configuration, integrations, and business processes can scale across multiple domains, programs, and user types without becoming brittle or siloed. • Deep discovery, solution design, and execution • Work with internal teams and end users to develop a deep understanding of requirements, current-state workflows, and pain points across multiple domain areas (practice configuration, programs and services, EHR overlays, support). • Translate discovery into clear problem statements, solution hypotheses, and well-scoped MVPs that balance impact, feasibility, and risk. • Write detailed user stories, including business rationale, functional and non-functional requirements, dependencies, and measurable success criteria. • Roadmapping, delivery, and stakeholder alignment • Develop short- and long-term roadmaps that deliver maximum value with minimum risk, with explicit phasing for MVP, iterations, and deprecation of legacy workflows. • Partner closely with tech leads and engineering managers to sequence work, refine scope, and ensure alignment between architecture decisions and product objectives. • Maintain tight feedback loops with App charter zones, Implementation, Support, and other stakeholder teams, including structured forums for decision-making, status updates, and trade-off discussions. • Data, measurement, and platform quality • Define and track success metrics for Practice Nexus areas, including MyPractice, Learning, and Implementation products, leveraging both operational and experience metrics to guide prioritization. • Collaborate with BI/Analytics and data engineering to ensure the underlying data models, reporting, and monitoring support your product decisions and operational runbooks. • Work with engineering to ensure high-quality releases, including appropriate QA, rollout strategies, change management, and documentation for internal and practice users.
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