astra - Technical Account Manager (EU)
Requirements
• 1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus). • Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools. • Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues. • Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations. • Experience with support systems like Zendesk (or similar ticketing platforms). • A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams. • A proactive, detail-oriented approach and willingness to document solutions and processes for future use. • Proactive mindset - you seek out ways to improve systems and enable others • Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience. • Monitoring: Experience with observability and alerting systems • Proficiency with cloud platforms, ideally Google Cloud Platform (GCP) • Understanding of APIs, data integrations, and common troubleshooting workflows • Experience with ticketing systems (Zendesk, Jira, or similar) • Comfort working with logs, SQL queries, and basic debugging tools • Strong documentation skills for both internal and customer-facing materials • Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery) • Infrastructure as Code: Terraform, CloudFormation, or similar • CI/CD: GitHub Actions, CircleCI, or similar platforms • Programming: Python, Go, Bash for automation and tooling
Responsibilities
• Manage technical account relationships with clients in US/UK/EU markets to ensure successful integration projects within Astra's portfolio. • Oversee the development and implementation of technology solutions that align with client needs for seamless integrations across various platforms, systems, or applications. • Collaborate closely with engineering teams to understand technical requirements and translate them into actionable project plans tailored to each client’s unique business objectives. • Provide ongoing support and guidance throughout the lifecycle of integration projects from initial consultation through post-implementation reviews. • Monitor progress, manage timelines, and ensure that deliverables meet or exceed quality standards while staying within budget constraints. • Communicate regularly with clients to keep them informed about project statuses, address any concerns promptly, and solicit feedback for continuous improvement of services offered by Astra. • Stay abreast of industry trends, emerging technologies, and best practices in integration solutions that can benefit both the client's business operations and Astra’s service offerings. • Attend training sessions or workshops to enhance technical knowledge related to account management within a technology company like Astra.
Benefits
• Customer Trust: Be on the front line, ensuring Astra’s integrations run seamlessly and customers feel supported. • Product Reliability: Investigate and resolve technical issues that directly impact uptime and performance. • Onboarding Success: Play a critical role in providing integration support to ensure new customer launches are smooth, fast, and reliable. • Knowledge Sharing: Create documentation and insights that empower customers and reduce friction. • Feedback Loop: Bridge customer needs and engineering innovation to shape Astra’s future solutions. • Competitive compensation with equity in a growing fintech company (note that international employees may have different tax treatment) • Remote-first culture with flexible working arrangements • Small team, big impact - your work directly shapes our entire platform infrastructure • Professional growth - lead infrastructure decisions for a scaling fintech platform • Modern tech stack - work with cutting-edge cloud technologies • Mission-driven - build infrastructure that powers financial innovation • Remote Work and Culture
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