ruby-labs - UX Researcher
Requirements
• 2+ years of hands-on experience in UX research, with a portfolio or case studies demonstrating research-to-product impact. • Proficiency in Figma and/or Visily for wireframing, prototyping, and user flow design. • Proven experience conducting user interviews, usability testing, and surveys — both moderated and unmoderated. • Familiarity with analytics and behavioral tools such as Mixpanel, Hotjar, FullStory, or Google Analytics. • Strong analytical mindset — ability to synthesize qualitative and quantitative data into clear, prioritized insights. • Excellent written and verbal communication skills; able to present research clearly to non-research audiences. • Advanced AI user — comfortable leveraging AI tools to accelerate research synthesis, generate interview guides, and surface patterns at scale. • Experience in sweepstakes casino, online gaming, fintech, or consumer subscription products. • Experience working in fast-paced startup or scale-up environments. • Exposure to game mechanics, reward loops, or player psychology research. • Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.
Responsibilities
• User Research Operations — Plan and execute qualitative and quantitative research studies including user interviews, surveys, usability tests, and diary studies across the full player journey. • Behavioral Analysis — Analyze user behavior across our platform using analytics tools, session recordings, heatmaps, and funnel data to identify friction points and opportunities. • Competitor & Market Research — Conduct structured competitive analysis of sweepstakes casino products to benchmark our UX against industry standards and identify gaps. • Wireframing & Prototyping — Use Figma or Visily to translate research insights into wireframes, user flows, and low-to-mid fidelity prototypes that guide product and design decisions. • User Personas & Journey Mapping — Develop and maintain player personas, customer journey maps, and mental models that inform product strategy and prioritization. • Cross-Functional Collaboration — Work directly with Product Managers, Designers, and Developers to embed user insights into the product lifecycle from ideation through launch. • Stakeholder Reporting — Document and present research findings clearly to stakeholders, making complex insights accessible and actionable. • UX Standards — Champion user-centered design principles, accessibility standards, and usability best practices across all product initiatives. • Continuous Discovery — Proactively identify new research questions, monitor industry UX trends, and propose process improvements to keep our research function sharp.
Benefits
• Discover the perks of being part of our vibrant team! We offer: • Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance. • Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days. • Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge. • Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them. • Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1nkrN76JlZkbKj9WSOhlT1_mni_CZeDkHdwfIjPXVwvk/preview?tab=t.0#heading=h.ndsdl4wapxtt • Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!
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