Ōura - Senior UX Researcher, Commerce (Fixed-Term)

Remote - San Francisco, California$173k - $203k+ Equity3w ago

Remote Senior NA Digital Health Software UX Researcher Team Leadership Product Marketing B2B

Requirements

• 5+ years of dedicated user research practice, showcasing a proven history of guiding end-to-end studies that directly shape product strategy. • Proven background evaluating digital commerce platforms alongside B2B, enterprise, SaaS, or complex web applications. • Exceptional qualitative research mastery—specifically in-depth interviews, usability studies, core synthesis, and distilling key insights responsibly from small user cohorts. • Modern AI-driven methodology: Skillfully leverages cutting-edge AI tools to streamline participant recruitment, session moderation, transcript analysis, research repositories, and knowledge sharing—while maintaining rigorous standards around data privacy, ethics, and study integrity. • Deep expertise deploying customer journey mapping, Jobs to Be Done, page-level objective definitions, heuristic reviews, and comprehensive experience audits. • Adept at unifying qualitative insights with quantitative metrics, telemetry, and experiment results to form cohesive narratives. • Outstanding workshop facilitation and communication abilities that build consensus across executive leadership and cross-functional teams. • Practical exposure to centralized research repositories, behavioral analytics suites, experimentation tools, and scalable research operations. • Track record of establishing or scaling a high-impact research function within rapidly expanding organizations or agile startup environments. • Co-authored with Glean • Experience researching health, wellness, digital health, healthcare, or wearable technology products. • Experience working across international markets and diverse user groups.

Responsibilities

• Spearhead holistic user research initiatives spanning digital commerce and enterprise portals, directing efforts from initial scope formulation to strategic actionable guidance. • Design and execute user interviews, usability evaluations, concept testing, card sorting, alongside diverse qualitative evaluation techniques. • Collaborate closely with Design, Product Management, Engineering, Insights, Marketing, and Commercial partners to surface critical research priorities. • Synthesize investigative work into impactful deliverables, such as journey maps, entry point analysis, Jobs to Be Done, page-level goals, and friction mapping. • Assess user experiences by integrating qualitative findings with analytics metrics, experimentation outcomes, and heuristic standards. • Articulate themes effectively to leadership, tying customer motivations directly to overarching business and product metrics. • Elevate internal research operations through scalable frameworks, standardized templates, and lightweight workflows that streamline design validation choices. • This is a 6 month, fixed-term remote US role with a slight preference for candidates based in San Francisco, San Diego, or Boston.

Benefits

• At Ōura, we care about you and your well-being. Everyone here at Ōura has a ring of their own and we are continually looking to improve employee health. • Competitive salary • Health, dental, vision insurance, and mental health resources • An Ōura Ring of your own during your tenure • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off *prorated • Paid sick leave • Ōura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future. • Region 1: $172,550 - $203,000 • Region 2: $158,950 - $187,000 • Region 3: $147,900 - $174,000 • A recruiter can determine your Region based on your US location. • We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South Dakota (SD), West Virginia (WV), and Wisconsin (WI). • Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics. • We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. • Disclaimer: Beware of fake job offers!We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note: • Our jobs are listed only on the ŌURA Careers page and trusted job boards. • We will never ask for personal information like ID or payment for equipment upfront. • Official offers are sent through Docusign after a verbal offer, not via text or email. • Stay cautious and protect your personal details. • To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.