skywarditsolutions - Skyward IT Solutions, LLC

• Support a mission that matters. Help CMS deliver a world-class customer experience across its enterprise AI platform, grounding decisions in what users actually need. • Turn research into insight. Plan and run interviews, usability sessions, and surveys - qualitative and quantitative - then synthesize the mess into findings people can act on. • Dabble in design. Translate insights into low-fidelity wireframes and prototypes in Figma, partnering with the design team to shape and validate solutions (research-primary, but you get your hands on the pixels). • Map the experience. Build personas, journey maps, and service blueprints that show how users interact with AI services and where it hurts. • Champion accessibility. Keep Section 508 and WCAG front of mind so what gets built works for every user. • Drive customer success and engagement. Feed research back into onboarding, training, and product decisions so adoption actually happens. • Be the voice of the user. Bring evidence (and the occasional prototype) to a badgeless, one-team mix of engineers, designers, and CMS stakeholders. • ## What we'd like you to have: • A bachelor’s degree and 5+ years in UX/HCD research (with hands-on design exposure) or a closely related field. • A strong research toolkit: user research, usability testing, synthesis, and the ability to tell the story behind the data. • Working design skills: comfort creating wireframes and prototypes in Figma, even if research is your primary craft. • Familiarity with the USWDS and federal CX mandates. • Fluency in modern research and design tools (Figma, Mural, Dovetail, or similar). • Genuine accessibility awareness. 508 and WCAG are part of how you work, not an afterthought. • Experience researching data-heavy or AI-driven products — dashboards, search, chat, or knowledge tools. • ## What would blow us away: • You’ve got strong visual/interaction design chops. You can take a concept from sketch to polished, USWDS-aligned prototype. • You previously supported CMS or another federal agency. • Even if you don’t meet 100% of the qualifications, we encourage you to apply. At Skyward, we’re focused on hiring individuals with the right skills and passion to grow, not just checking off every box. • ## And now the important part. What we offer you: • Medical, dental, vision insurance • 15 days of paid leave • 7 days of sick leave • 2 days bereavement leave • 11 paid Federal holidays • Up to 40 hours for jury duty • 401K with 4% employer contribution (and no vesting period) • Up to 4 weeks of paid paternity and maternity leave • Company provided laptop • $5,000 per year for professional development • $600 per year for technical supplies and equipment • $2,000 referral bonus • Life and disability insurance • Legal Shield and ID Shield Voluntary Benefits • Opportunity to work in a collaborative, motivated team focused on modernizing government services with cutting-edge technology and innovative solutions. Who says government work can’t be exciting! • At Skyward, we support flexible working hours and remote opportunities to help maintain a healthy work-life balance for all employees. • Offers of employment with Skyward are contingent upon acceptable results of a background investigation. • Applicants must have the ability to obtain and maintain a Public Trust security clearance due to the nature of our work as a government contractor.