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Jobs(26,670)/Head of Customer Experience Role(8)/bloomon (5) - Bloom & Wild Group - Head of Developer Experience (DevEx)
bloomon

bloomon - Bloom & Wild Group - Head of Developer Experience (DevEx)

Remote - London / Amsterdam+ Equity3w ago
RemoteDirectorEMEACloud ComputingArtificial IntelligenceDeveloper ToolsHead of Customer ExperienceDeveloper Experience EngineerJunior DeveloperClaudeCursorRubyRuby on RailsReact

Requirements

• 📍 Location: UK, Netherlands, or Remote (Europe) • 🛠️ Tech Stack: Ruby on Rails, Python/React, PostgreSQL, AWS (ECS Fargate), GCP (Cloud Run), GitHub Actions, Terraform Cloud • 🎯 Focus: Internal Developer Platform · AI-Native Engineering Transformation · Engineering Quality & Reliability • Platform Leadership: Demonstrable experience leading a platform, DevEx or infrastructure team, with strong AWS knowledge (ECS Fargate, S3, RDS, Lambda, EventBridge/SNS/SQS) and hands-on Terraform experience. • CI/CD & Observability: Hands-on with GitHub Actions, Terraform Cloud and Cloudflare, and comfortable using observability tools to pinpoint performance and reliability issues. • AI Fluency: specifically with agentic coding tools (like Claude Code or Cursor), and able to translate that into a roadmap grounded in data for senior stakeholders. • People Growth: A track record of developing engineers at all levels and coaching other managers. • Cross-Squad Ownership: Comfortable taking on work that spans multiple domains, whether that's working with senior leadership or pairing with an engineer on a complex platform problem. • Don't check every box? Please apply anyway - we hire for potential and diverse perspectives over exhaustive checklists. • Interview with our Engineering Director to dive into your experience in more depth • Technical & leadership assessment with some of our engineers • Final chat with our Chief Product & Technology Officer • Need interview adjustments? Just let us know in your application and we'll support you however we can.

Responsibilities

• Paved Road & Platform: Own our internal developer platform as a product, making it easy for every engineer to do the right thing at speed, safely and to a high bar of quality. • AI-Native Transformation: Lead how we adopt agentic tooling across the org, bridging senior leadership's AI ambitions with technical reality so our roadmap stays ambitious but grounded in data. • Quality & Incidents: Raise the bar on CI/CD, test tooling and operational health (SLOs, DORA metrics), and own production incidents that cross domain boundaries. • Team Leadership: Line-manage and develop engineers across Platform and Quality Engineering, coaching other managers and shaping how DevEx recruits. • Partnerships & Cost: Partner with our Lead DevSecOps Engineer and manage infrastructure costs and supplier relationships across AWS, GCP and our tooling vendors.

Benefits

• ✨ Flexibility: Core hours (10–4pm), flexible working, and Work Abroad for up to 45 days a year. • 🌴 Time Off: 25 days holiday + your birthday + flexible bank holidays (option to buy more), plus 1 volunteering day a year. • 🌱 Growth & Rewards: Equity from day 1, enhanced family leave & a workplace nursery scheme, a flexible training framework, and irresistible product discounts. • 2-Min Application

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