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Jobs(26,957)/Head of Customer Experience Role(9)/fundingcircle (18) - Head of Product, Multi-Product Experience
fundingcircle

fundingcircle - Head of Product, Multi-Product Experience

London, United Kingdom - Hybrid3w ago
In OfficeDirectorEMEAFintechHead of Customer ExperienceDirector of ProductClaude

Requirements

• 7+ Years of relevant experience in product management building high-quality consumer grade multi-product customer experiences. • Strong experience of partnering with Design and Engineering. • Led and developed teams of Product Managers to deliver value for customers and the business. • AI-native. You've built with Claude Code or Codex or similar, and you bring that into how the team designs and builds. • Strong communication and interpersonal skills - ability to work effectively and collaboratively with individuals from different parts and levels of the organisation with different backgrounds and perspectives. • Experience in Fintech, ideally lending. • A track record of customer experience transformation. • Both consumer and SME exposure. • We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.

Benefits

• We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us! • Our Circler Proposition focuses on five areas: • Flexibility: We provide a benefit allowance you can tailor to your own life and family. • Health: This includes private medical and dental, health assessments, and access to a digital GP. • Wealth: We offer life assurance, share schemes, and financial coaching. • Development: You get a dedicated annual learning allowance to help you level up. • Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans. • We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family. • READY TO JOIN A MISSION THAT MATTERS? WE’D LOVE TO CHAT!

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