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Klaviyo - Lead IT Program Manager

Boston, MA, US$132k - $132k+ Equity2d ago

Requirements

• 6+ years of experience in program or project management, operational leadership, or strategic consulting, ideally in IT, infrastructure, or technical environments. • Proven, hands-on experience implementing and coaching Agile practices (Scrum, Kanban) across multiple teams, with the judgment to adapt them pragmatically to different kinds of work. • Experience establishing, running, and reporting on OKRs or a similar goal-setting framework with senior leaders. • Track record of leading process improvement: diagnosing inefficiencies, redesigning workflows, and driving adoption. • Experience scoping, planning, and delivering large, multi-team technical programs, including programs with budgets over $1M and close work with finance and procurement. • Working understanding of DevOps and CI/CD concepts (such as infrastructure as code and automated deployments) and how they shape planning and delivery. Hands-on experience is not required. • Experience leading vendor evaluations and RFP processes, through contract and performance management. • AI-native way of working: you use AI tools (LLM assistants, AI search, agents) every day and can show concrete examples of how they changed how you plan, communicate, and deliver. • Experience building AI-assisted workflows or automations (for example, prompts, agents, or low-code automation) to remove manual work for yourself and your teams. • Excellent communicator who balances persuasiveness with active listening, and can tailor messaging from engineers to executives. • Comfortable with ambiguity: you can lead cross-functional work with loosely defined plans and objectives, shift priorities, and bring others along. • Strong hands-on experience with a modern Agile work management tool (Linear, Jira, or similar). Linear experience is a plus. • PMP, Agile (PMI-ACP, CSM, SAFe), or Lean/process improvement certification. • Experience with enterprise SaaS ecosystems (Okta, Slack, Workday, Jamf), network programs, or security and compliance programs. • Familiarity with low-code automation or workflow tools. • Experience mentoring or informally leading other project managers. • Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. • Massachusetts Applicants: • Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. • In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. • Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Benefits

• $132,000—$198,000 USD • This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance. • Get to Know Klaviyo • Get to Know Klaviyo • We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. • AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. • By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. • Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. • IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. • By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR). • By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.