HackerRank Careers - Strategic Customer Account Manager
Requirements
• Bring 5+ years of Saas enterprise account management, ideally in fast-scaling environments. • Known for your grit and curiosity, you stay resilient through challenges while constantly seeking to understand your customers’ goals, industry shifts, and opportunities to create value. • Naturally relationship-oriented, you build trust and credibility with Fortune 500 customers, becoming a long-term advisor who drives both strategic and measurable outcomes. • A strong communicator and collaborator, you simplify complex ideas, engage confidently across audiences, and bring your customer and internal teams together around shared goals. • Deeply expert in your craft, you combine product mastery with a keen sense of business impact, connecting HackerRank’s platform to customer value. • Highly organized and outcome-driven, you manage multiple enterprise accounts with precision – balancing structure, transparency, and consistent delivery. • Experience working with HR tech or developer ecosystems, especially within enterprise-scale organizations. • A background in driving multi-product adoption or leading high-growth, customer-centric initiatives. • Comfort navigating cross-functional complexity to align internal teams and deliver unified customer outcomes.
Responsibilities
• Maintain full functional and process knowledge of HackerRank products and services as well as market awareness and knowledge of competitive threats. • Own and manage your Book of Business (BoB) - driving adoption, retention, and expansion across enterprise customers through deep partnership and measurable outcomes. • Develop and execute account strategies that connect customer objectives with HackerRank’s mission, ensuring long-term value realization and growth. • Build trusted relationships with executive sponsors and technical leaders, embedding HackerRank into their hiring and workforce planning. • Act as the captain for your accounts – leading internal and customer teams, resolving blockers, and accelerating time-to-value. • Run proactive engagement cadences including QBRs, success check-ins, and executive reviews. • Structure mutually beneficial commercial terms that promote long-term growth and customer success, balancing value realization with business expansion. • Maintain accurate forecasts, health metrics, and growth pipelines while ensuring seamless handoffs and transparent reporting. • You act like a captain, owning outcomes end-to-end and thriving in fast-moving, high-accountability environments. • Building long-term partnerships energizes you more than short-term wins. • You balance empathy with execution - understanding customer pain points while driving tangible business results. • Excellence, speed, and impact are non-negotiable for you - not trade-offs.
Benefits
• This sales role is eligible for incentive-based pay, with an annual total potential earnings range of $200,000 to $250,000, including base salary and incentive-based compensation (based on quota attainment). • Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here.
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