Axuall - Sr. Strategic Account Manager
Requirements
• Candidates must demonstrate experience, results, and references in the following areas: • 5+ years of Account Management in Healthcare tech, preferably a SaaS based product environment • Excellent client service skills and ability to connect with healthcare professionals across a variety of roles (executive leads, physicians, administrative care team members, etc.) • Strong administrative skills and sophistication to manage business processes in complex environments • Strong experience in identifying growth opportunities and expanding revenue through existing business • Highly organized and systematic with superb attention to detail • Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change • Can quantitatively articulate actions in response to analytical work to goals, plans, and trends • Strong understanding of the client ecosystem and the decision-making processes therein • Experience in product engagement and feature utilization, with the ability to up-sell the product for the sustainable evolution of accounts • Excellent written and verbal communication skills with the ability to educate, influence, negotiate, and make formal presentations with prospective or existing clients
Responsibilities
• Build, maintain, and develop new business opportunities within your existing customer portfolio by upselling and aligning Axuall to organizational strategic priorities • Create demand by uncovering business problems and matching them to our additional product offerings • Partner with internal resources to grow adoption of Axuall’s SaaS products by increasing revenue over time • Demonstrate capacity to learn relevant workforce intelligence and analytics quickly • Work cross-functionally (e.g., Client Services, Product, Sales) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time • Build and maintain effective relationships that create a high level of trust with account stakeholders to help facilitate the identification of new growth and strategic alignment opportunities within assigned accounts • Provide consistent feedback to the Engineering and Product teams to assist in successfully launching new product features and provide insight into what our customers want and need from our product • Develop in-depth knowledge of customer needs, trends, and competitive landscape • Effectively align Axuall products according to customer objectives and help our customers understand their visions as it relates to the overall product roadmap
Benefits
• Base Salary Range (Good-Faith Estimate): $135,000 - $150,000Additional Compensation: Significant Performance-Based Incentive CompensationEmployment Classification: Full TimePay Frequency: Semi-monthlyThe posted range represents Axuall’s reasonable and good-faith estimate of the compensation the Company expects to pay for the position at the time of this posting. Actual compensation will be based on factors such as job-related knowledge, skills, experience, and internal equity.
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