arbiter-ai - Product Lead, Agentic Implementation
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Requirements
• 7+ years in technical product management, solutions engineering, forward-deployed product, or implementation leadership, ideally in a customer-facing role where requirements were unclear, and timelines mattered. • Comfort operating in fast-moving environments with evolving ownership; you don't need everything defined to start moving. • Technical fluency: you can read logs, understand workflow logic, map data dependencies, and communicate precisely with engineers without going through a translator. • Experience defining success metrics and using them to drive a conversion or renewal conversation. • Strong written communication, you produce docs that align teams quickly and leave behind something reusable. • Healthcare experience: payer or provider, quality measures, care management, scheduling workflows. • Familiarity with conversational AI, agentic outreach, or contact-center automation. • Experience navigating HIPAA/PHI constraints and security reviews in real customer deployments. • This role can be remote or on-site, based in our New York City or Boca Raton offices, in a fast-paced, collaborative environment where great ideas move quickly from whiteboard to production.
Responsibilities
• As the Product Lead, you'll work at the intersection of product, engineering, implementation, and go-to-market. You are the person responsible for making a pilot real, proving it worked, and handing it off in a state that scales. • Pilot scoping and solutioning: Partner with Sales on discovery for small and mid-market accounts — define scope, flag what's feasible in the near term with our agentic workflows, and translate ambiguous customer requests into crisp requirements with measurable success criteria. Map the clinical or user journey and configure the initial program using our existing templates, working closely with our Staff Implementation PM to align on final solutioning. • End-to-end deployment execution: Own the customer relationship during the pilot window (typically the first 90 days): single point of contact for onboarding, technical setup, and early troubleshooting. Lead cross-functional execution with handoffs to Staff Implementation PM and Implementation Engineers to configure agent workflows (voice, SMS, video), content, routing, triggers, and integrations. Drive QA, go-live readiness, and fast triage: logs, edge cases, failure modes, escalation paths. • ROI proof and hand-off: Track pilot performance against agreed success metrics patient engagement, time-to-live, adoption, and clinical saves. Package learnings into a handoff that's ready for our Senior CS Manager to scale: what worked, what didn't, and what the next contract should include. • Building the repeatable motion: Create deployment playbooks, templates, and configuration checklists that reduce variance across pilots and speed up future launches. Feed real-world gaps into the product roadmap platform limitations, reporting needs, new configuration primitives so engineering builds what actually matters in the field.
Benefits
• We offer a comprehensive and competitive benefits package designed to support your well-being and professional growth: • Highly Competitive Salary & Equity Package: Designed to rival top FAANG compensation, including meaningful equity. • Generous Paid Time Off (PTO): To ensure a healthy work-life balance. • Comprehensive Health, Vision, and Dental Insurance: Robust coverage for you and your family. • Life and Disability Insurance: Providing financial security. • Simple IRA Matching: To support your long-term financial goals. • Professional Development Budget: Support for conferences, courses, and certifications to fuel your continuous learning. • Wellness Programs: Initiatives to support your physical and mental health. • Pay Transparency • The annual base salary range for this position is $171,000-$225,000. Actual compensation offered to the successful candidate may vary from the posted hiring range based on work experience, skill level, and other factors.
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