arbiter-ai - Product Lead, Agentic Implementation

• As the Product Lead, you'll work at the intersection of product, engineering, implementation, and go-to-market. You are the person responsible for making a pilot real, proving it worked, and handing it off in a state that scales. • Pilot scoping and solutioning: Partner with Sales on discovery for small and mid-market accounts — define scope, flag what's feasible in the near term with our agentic workflows, and translate ambiguous customer requests into crisp requirements with measurable success criteria. Map the clinical or user journey and configure the initial program using our existing templates, working closely with our Staff Implementation PM to align on final solutioning. • End-to-end deployment execution: Own the customer relationship during the pilot window (typically the first 90 days): single point of contact for onboarding, technical setup, and early troubleshooting. Lead cross-functional execution with handoffs to Staff Implementation PM and Implementation Engineers to configure agent workflows (voice, SMS, video), content, routing, triggers, and integrations. Drive QA, go-live readiness, and fast triage: logs, edge cases, failure modes, escalation paths. • ROI proof and hand-off: Track pilot performance against agreed success metrics patient engagement, time-to-live, adoption, and clinical saves. Package learnings into a handoff that's ready for our Senior CS Manager to scale: what worked, what didn't, and what the next contract should include. • Building the repeatable motion: Create deployment playbooks, templates, and configuration checklists that reduce variance across pilots and speed up future launches. Feed real-world gaps into the product roadmap platform limitations, reporting needs, new configuration primitives so engineering builds what actually matters in the field.