Cloudflare - Senior Revenue Operations Support Manager, Singapore
Requirements
• We are seeking a skilled and experienced Senior Revenue Operations Support Manager to join our Revenue Operations Support team. This position will be based out of Singapore and assist our APAC region. You will play a crucial role in managing our background operations utilizing our Salesforce and CLM systems in support of internal stakeholders. You will be engaged in projects to enhance current processes as well as suggest improvements to existing processes. You’ll drive operational excellence and ensure that actions are aligned with company policies and processes. • 5-10 years of relevant experience in a sales operations role • Experience as a user of Salesforce within quote to cash business processes • Proficient in Salesforce skills needed to complete daily troubleshooting, ticket resolution and projects. • You enjoy taking initiative and making suggestions for improvements • Detail oriented with high capability for detecting inconsistencies. • Proficient with Excel/Google Sheets • Strong time management skills, as well as excellent verbal and written communication skills • Strong work ethic and organizational skills • Experience at SaaS company preferred • What Makes Cloudflare Special? • We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. • Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. • Project Galileo • Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. • Athenian Project • 1.1.1.1 • Sound like something you’d like to be a part of? We’d love to hear from you! • Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. • This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Responsibilities
• Directly support sales and customer success by resolving tickets related to sales process and systems • Independently review requests and troubleshoot to understand technical challenges, define root causes, and resolve problems. • Verifying data accuracy of sales orders • Effectively liaise between Sales, Customer Success, Contracts, Pricing and Finance to resolve issues for the sales team • Follow documentation to complete ongoing tasks, identify areas for process improvement, create documentation for new tasks, and train new team members to complete ongoing tasks • Execute existing tests and write new test scenarios to complete user acceptance testing of changes related to salesforce • Own projects to roll out operational support for new initiatives - generate documentation, train operations teammates, and work cross functionally to make post-launch improvements • Able to lead and develop operational projects which enhance processing speed and efficiency
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