CentralReach - Outcomes-Based Care Manager
Requirements
• Active BCBA certification in good standing, or an equivalent clinical credential in autism/IDD care • [4+] years of clinical experience in ABA or IDD services, including supervisory, clinical leadership, or quality-focused work • Experience advising, training, or consulting with external clients or stakeholders • Strong understanding of clinical data collection, progress monitoring, and how treatment data translates to outcomes • Ability to interpret data and communicate findings clearly to both clinical and executive audiences • Comfort with software platforms and data tools, and curiosity about applying AI to clinical and operational work • Ability to manage multiple customer engagements independently • Preferred • Experience with value-based care, outcomes-based contracting, or payer quality programs • Familiarity with CentralReach or comparable practice management and EHR platforms • Background in program evaluation, quality improvement, or clinical analytics • Experience in a customer-facing role at a software or health tech company • Experience presenting at conferences or to executive audiences • Core Competencies • Core Competencies • Clinical credibility and sound ethical judgment • Consultative, relationship-building approach with customers • Analytical thinking and data fluency • Clear written and verbal communication, including executive presence • Cross-functional collaboration • Adaptability and a continuous-improvement mindset, including openness to AI-enabled ways of working
Responsibilities
• Customer Advisory and Engagement • Serve as the clinical outcomes expert for assigned customers, advising clinical directors, operations leaders, and executives on adopting outcomes-based care models • Lead outcomes-focused onboarding, implementation, and optimization engagements, including discovery sessions, workshops, and recurring business reviews • Assess each customer's current data practices and outcomes maturity, then build a practical roadmap to close the gaps • Deliver training and best-practice guidance that helps clinical teams apply outcomes measurement in daily workflows • Outcomes Measurement and Clinical Insight • Review customer treatment progress trends, flag at-risk caseloads, and recommend data-informed adjustments to care approaches • Help customers configure CentralReach reporting and dashboards so they reflect clinically sound outcomes methodology • Payer and Stakeholder Readiness • Help customers build outcomes reports and narratives for payers, funders, and families • Advise on preparing for value-based and outcomes-linked arrangements, including the quality metrics payers are likely to ask for • Stay current on payer expectations, quality measures, and regulatory developments in autism and IDD care • AI-Enabled Care and Continuous Improvement • Coach customers on using AI-enabled features responsibly for analysis, documentation, and insight generation, always grounded in clinical judgment and ethical oversight • Capture customer feedback and field insights and share them with Product, Clinical, and Data teams to shape the roadmap • Contribute to reusable assets such as playbooks, templates, and case studies so outcomes expertise scales beyond one-to-one engagements • Cross-Functional Collaboration • Partner with Customer Success, Sales, Product, and Data teams to align outcomes work with customer goals and clinical integrity • Support pre-sales and renewal conversations with clinical credibility, and represent CentralReach in webinars, conferences, and thought leadership as appropriate
Benefits
• $130,000—$150,000 USD • Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale. • Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. • Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers. • Protecting your information is important to us. Please take a moment to review our Notice of Privacy Practices for Job Applicants. Applicant-Privacy-Notice-110725 to understand how we collect, use, store, and protect your personal information during the recruitment process.
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