Atlas Oncology Partners - Patient Engagement Manager

• Patient Engagement (approximately 80%) • Utilize telephonic outreach and engagement strategies to contact patients and caregivers, explain Atlas services, and support enrollment into the Atlas program. • Effectively communicate Atlas services and address patient or caregiver concerns. • Represent Atlas professionally to patients, caregivers, and oncology partners. • Coordinate with the local outreach team to support telephonic outreach to engaged and non-engaged patients. • Leverage reports and dashboards to prioritize telephonic outreach to prospective patients. • Successfully meet and/or exceed individual monthly engagement targets. • Provide inbound call support for the clinic as needed, including routing calls to the appropriate team member. • Support other clinic administrative tasks as assigned, including referral routing and medical record-related tasks. • Serve as the escalation point for complex, sensitive, or at-risk patient conversations. • Team Leadership (approximately 20%) • Directly supervise the Patient Engagement team, beginning with one Patient Engagement Associate, and provide day-to-day direction, coaching, and support. • Own the team's enrollment and engagement targets; monitor performance against goals and intervene early when trends move in the wrong direction. • Conduct regular call reviews and one-on-ones to develop trust-building, objection-handling, and documentation skills. • Support recruiting, interviewing, onboarding, and training as the team grows across Atlas sites. • Build and maintain outreach scripts, call workflows, SOPs, and training materials; refine them based on what actually works on the phones. • Partner with Operations, Clinical, and site leadership to align outreach priorities with clinic capacity and scheduling. • Escalate operational barriers, data quality, dashboard gaps, staffing, telephony or CRM issues to the Operations Director with a recommended path forward. • This role will report to the VP of Operations • Strong aptitude for documentation; prior experience with a CRM platform is a plus. • Ability to read and act on performance reports and dashboards. • Excitement to be part of a tight-knit team with shared accountability for enrollment and strong collaboration skills. • Strong trust-building and communication skills; ability to effectively communicate Atlas services and address patient or caregiver concerns. • Impeccable customer service skills; willingness to go above and beyond for patients or caregivers. • Highly organized and efficient, with the judgment to prioritize independently in a startup environment. • Bilingual Spanish preferred. • Some of the benefits of our comprehensive benefits package include: • · Health, Dental, Vision insurance • · Competitive pay • · Paid vacation, holidays, and sick leave • You will collaborate with like-minded health care professionals who, like you, understand the importance and value of Atlas’ high-quality, value-based care model.