SupplyHouse.com - Senior Manager, Final Mile Delivery
Requirements
• High School Diploma or GED Equivalent • 5+ years of experience in last-mile delivery, on-demand logistics, or same-day fulfillment (aggregator platform experience strongly preferred) • Hands-on experience managing DoorDash, Roadie, Uber, or equivalent on-demand delivery networks • Experience with zone-skipping or carrier optimization programs (UPS, FedEx, or regional carriers) to reduce transit time and cost • Familiarity with routing and dispatch software (e.g., OptimoRoute, Circuit, DispatchTrack, or similar) • Strong data and analytics skills (ability to build and interpret delivery performance dashboards and translate data into operational decisions) • Demonstrated ability to manage external vendor/carrier relationships and hold partners to contracted SLAs • Ability to travel to fulfillment locations as needed for program launches, driver hiring, and operational reviews • Bachelor's degree in Business Administration, Logistics, Transportation Management, or a related field • Experience scaling local delivery in an e-commerce, distributor, or multi-site fulfillment environment • Familiarity with BOPIS or will-call pickup operations
Responsibilities
• Carrier Strategy & Network Optimization: Drive zone-skipping strategy in partnership with UPS and other parcel carriers to compress transit times and reduce ship-from-zone costs at the fulfillment level. • Carrier Strategy & Network Optimization: • Same-Day/Last-Mile Operations: Design and scale same-day and next-day local delivery offerings from our fulfillment centers, including time windows, cutoff management, and driver/route orchestration. Manage local pickup (BOPIS/will call) operations and identify opportunities to improve throughput and customer experience at pick-up points. • Same-Day/Last-Mile Operations: • Hub & Spoke Infrastructure: Build and manage the hub and spoke local delivery framework, facilities, staffing, routing software, and inter-FC transfer coordination. Build the operational playbook for scaling last-mile delivery as we add fulfillment centers to our portfolio • Hub & Spoke Infrastructure: • Data & Performance Management: Establish and track KPIs across delivery channels (on-time %, cost per delivery, aggregator utilization, customer satisfaction) and drive continuous improvement. Develop and maintain compliance, safety, and licensing standards for any company-operated fleet assets • Data & Performance Management: • Cross-Functional Strategy & Scalability: Partner with Technology, Supply Chain, and Merchandising to ensure inventory positioning supports same-day commitments and aggregator eligibility. • Cross-Functional Strategy & Scalability: • People & Vendor Management: Manage carrier and aggregator relationships, negotiate contracts, hold vendors accountable to SLAs, and stay current on platform capabilities and pricing changes • People & Vendor Management:
Benefits
• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options • 401(k) with up to 4% company match • Paid vacation, sick time, and holidays • Company-paid basic life insurance and long-term disability • Discounted auto, home, and pet insurance programs • Flexible Spending Account (FSA) • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) • Company-provided equipment and one-time $250 work from home stipend • $750 annual professional development budget • $25 monthly Grubhub credit • Company rewards and recognition program • We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments. • We empower ownership • We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy! • We promote work-life balance • We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget. • We support growth • We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more. • We give back • We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. • We listen • Check us out and learn more at: https://www.supplyhouse.com/our-company! • Check us out and learn more at: • https://www.supplyhouse.com/our-company • Additional Details: • Additional Details: • Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations. • Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
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