decagon - Software Engineer, Agents

London, UK, United Kingdom£125k - £180k/year+ Equity5mo ago

In Office Mid EMEA Software Engineer Python TypeScript Customer Retention

Requirements

• Have 3+ years of industry experience in software engineering • Proficiency with Python, Typescript and asynchronous programming • A high degree of comfort digging into system failures within deep technology stacks using any tool necessary • Prior experience working with multi-modal models

Responsibilities

• Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention • Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts • Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers

Benefits

• Generous time off, including 25 days annual leave, 8 UK public holidays, and a company-wide holiday break • Daily lunches, dinners and snacks in the office to keep you at your best • £125,000 – £180,000 + Offers Equity • We proudly offer the following benefits for our full-time employees: • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) • Medical, Dental, and Vision benefits for you and your family • Life Insurance and Disability Benefits • Retirement Plan (e.g., 401K, pension) • Parental Leave • Fertility and family building benefits through Carrot • Daily lunches and snacks in the office to keep you at your best • These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.