cognition - IT Engineer
Requirements
• 3+ years of experience in IT engineering, systems administration, technical support, or a related role. • A bachelor’s degree in computer science, information technology, or a related discipline—or equivalent practical experience. • Experience delivering high-quality, hands-on IT support in an onsite environment. • Broad familiarity with modern workplace IT and meaningful depth in at least two disciplines (for example, IAM with Terraform and CI/CD, endpoint or network engineering with automation, or software integrations paired with hands-on employee support). • Experience administering identity, SaaS, or collaboration platforms such as Okta, Google Workspace, Slack, GitHub, Zoom, or Microsoft 365. • The ability to write and maintain scripts or integrations in TypeScript, Python, or another modern language—or equivalent technical depth applying infrastructure-as-code to systems such as Okta. • Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, wired and wireless networks, and systematic troubleshooting. • Strong judgment, communication, and organization, with a track record of carrying ambiguous problems through implementation and ongoing operation. • Ownership: Proactively identifies problems, establishes a path forward, and drives work through completion with appropriate autonomy. • Service orientation: Approaches support with responsiveness, empathy, and clear communication, recognizing that each interaction shapes trust in IT. • Builder mindset: Addresses immediate needs while looking for opportunities to prevent recurring issues through better tooling, documentation, automation, and system design. • Deep experience with Okta, identity lifecycle management, or identity-as-code. • Experience with Terraform, CI/CD, Git-based delivery, or API integrations. • Exposure to AI-enabled ITSM, agentic workflows, or support automation. • Experience with office builds, enterprise networking, conferencing, or workplace technology. • Experience with endpoint management, security posture, or vulnerability management. • Equal Opportunity
Responsibilities
• Own the employee and office IT experience • Serve as the primary IT partner for employees in the office, providing responsive support across devices, applications, access, conferencing, and workplace technology. • Own the reliability and employee experience of office technology, including wired and wireless networks, conferencing, vendor coordination, and hardware and software asset lifecycle management. • Own the improvements needed to support rapid regional growth, partnering with the global IT team on office expansions, moves, infrastructure changes, operational handoffs, runbooks, skills, and knowledge bases. • Operate identity, endpoints, and collaboration platforms • Administer identity and access across Okta and core SaaS platforms such as Google Workspace, Slack, GitHub, Zoom, and Microsoft 365. • Establish repeatable standards and automation for employee lifecycle, group management, application provisioning, and access reviews. • Administer MDM and endpoint security platforms such as Kandji, Jamf, or Intune across device provisioning, configuration enforcement, patching, fleet visibility, and security remediation. • Build automation and internal tooling • Develop scripts, integrations, and reusable tooling in TypeScript, Python, or another modern programming language. • Connect systems through APIs and event-driven workflows to reduce manual work and improve data consistency. • Help build and operate infrastructure-as-code and CI/CD workflows for IT systems, including identity-as-code where appropriate. • Introduce monitoring and observability that help the team identify and resolve problems before employees report them. • Advance AI-native IT operations • Help develop our use of Console.ai and other AI-enabled ITSM capabilities. • Own continuous improvement using support signals and operational metrics to identify recurring issues and improve self-service, automation, and resolution quality. • Act as customer zero for Devin by embedding it across IT operations and building the secure integrations and guardrails needed for AI-assisted workflows to operate safely and reliably.
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