cognition - IT Engineer

Remote - London1mo ago

Remote Mid EMEA Software Software Engineer Python Zoom Slack Google Workspace Microsoft Office Documentation

Requirements

• 3+ years in a technical IT support role • Bachelor's degree in Computer Science, Information Technology, or equivalent experience • Experience with Okta administration and Okta Workflows automation • Proficiency in Kandji, JAMF, Intune or similar MDM solutions for device management and security • Experience administering collaboration tools (Zoom, Teams, Slack) • Strong knowledge of Google Workspace and Microsoft Office 365 administration • Solid understanding of networking concepts (TCP/IP, DNS, DHCP) • Excellent problem-solving abilities and organizational skills • Experience supporting both local and remote staff • Okta Certified Professional or Administrator certification • Experience with office network troubleshooting (Cisco Meraki wifi, cabling) • Python programming or scripting skills, experience with API integrations • EQUAL OPPORTUNITY

Responsibilities

• User Productivity: Implement and manage software and services that enhance productivity for both our engineering and GTM teams • Technical Support: Provide timely resolution to internal IT issues including device troubleshooting and conferencing systems • Process Automation: Develop and implement automated workflows to reduce manual tasks and improve efficiency • System Administration: Manage Okta instances, MDM software, and various SaaS platforms including Google Workspace, Microsoft Office 365, Slack, and Zoom • Security & Compliance: Implement and maintain end-user security best practices across all IT systems • Documentation & Inventory: Create clear documentation and manage IT assets and licenses