zensurance - Senior UX Manager (Remote First)
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Requirements
• 8+ years in UX/product design, with 3+ years managing designers • Experience leading UX across both customer-facing products and internal/B2B tooling • Track record of building or scaling a design function (hiring, establishing process, raising the bar) • Strong portfolio showing end-to-end product thinking — not just visual polish, but information architecture, interaction design, and flow design for complex workflows • Experience working with and contributing to a design system used across multiple product surfaces • Deep understanding of accessibility standards (WCAG 2.1 AA) and inclusive design practices • Strong aptitude for leveraging AI to increase speed and quality of UX initiatives. • Extensive knowledge of how AI is affecting how we build and provide services to users. • Comfort with data-informed design — using analytics, usability testing, and user research to drive decisions • Experience in insurance, fintech, or other regulated industries where trust, compliance, and clarity matter • Familiarity with micro-frontend or multi-app architectures and the design challenges they create (consistency, shared components, cross-app flows) • Experience designing for multiple user personas with very different needs (end consumers vs. power-user internal tools) • Familiarity with design-to-engineering handoff in a component-based React environment
Responsibilities
• Lead the UX function. Hire, mentor, and manage a small team of product designers and researchers. Set the bar for quality, process, and craft. • Define and evolve the long-term UX vision and experience strategy for key product areas, ensuring alignment with company goals and customer needs. • Lead strategic design initiatives that span multiple teams or product areas, ensuring consistency across the platform. Ensure design decisions reflect a coherent mental model and interaction patterns, creating intuitive and scalable experiences. • Define and prioritize UX work across customer acquisition, policy management, and internal tooling. Align design direction with product and engineering leadership. • Drive user research. Establish research practices that inform product decisions. Insurance is a domain where users need clarity and confidence — understand where they struggle and why. • Establish and champion UX principles and design frameworks that guide consistent decision-making across teams. • Evolve the design system. You'll work closely with frontend engineering to keep the design system coherent, accessible, and scalable. • Navigate complexity. Insurance products involve regulatory requirements, multi-step workflows, conditional logic, and domain-specific language. You'll need to make complicated things feel simple. • Collaborate across disciplines. Work daily with product managers, frontend and backend engineers, data teams, and business stakeholders. You'll need to understand how design work maps to team boundaries.
Benefits
• At Zensurance, we know that when our people thrive, so does our business. That’s why we offer a flexible, people-first work environment designed to support your well-being, growth, and success. • 💻 Work Your Way • Remote-first setup for added flexibility • Home office allowance to create a comfortable workspace • Top-tier tech: "Office in a box" with all necessary tech equipment • Half days before public holidays: Enjoy half days before long weekends • ❤️ Your Health, Your Way • Flexible health and dental plans for families, including mental health support • Health & personal spending accounts to invest in wellness your way • Parental leave top-up, because family comes first • 🚀 Investing in Your Growth • Education assistance reimbursement for courses, conferences, books, and memberships • Opportunities to learn from industry experts and grow your career • 🤝 Staying Connected • Weekly Friday huddles to share updates and connect across teams • Virtual & in-person team-building events to strengthen our culture • We’re building something special. Come be a part of it!
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