Tools for Humanity - Senior UX Designer, Industrial Design Team

• Define and evolve the complete experience for participants and operators across all contexts of use. • Create unified experience principles and frameworks that scale across product lines, regions, and user profiles. • Physical Touchpoints • Content, cues, and instructional elements on: • Device surfaces and enclosure • Device stands, accessories, and deployment environments • Digital Touchpoints • UX for all digital surfaces, including: • Remote displays and operator consoles • Multi-Sensory Cues • Design and specify: • Audio cues and sound design • Lighting cues and behaviors • Haptics or physical feedback • Research & Insight Development • Plan and conduct user research with participants, operators, and deployment partners. • Translate insights into product requirements, prototypes, service flows, and design guidelines. • New Product Introduction (NPI) • Lead UX development from concept through launch for new hardware and software products. • Partner with engineering and manufacturing teams to ensure intent is preserved through build stages. • In-Field Sustaining • Monitor the performance of the end-to-end experience in real-world deployments. • Drive iterative improvements to flows, instructions, cues, and physical artifacts based on data and field feedback. • 7+ years of UX, service design, or multi-modal experience design, ideally with hardware + software products. • A strong portfolio demonstrating end-to-end systems thinking and multi-touchpoint experience design. • Expertise in designing experiences that blend physical, digital, and sensory inputs. • Hands-on prototyping skills (Figma, motion, audio, physical mockups). • Ability to lead research, synthesize complex data, and drive alignment across cross-functional teams. • Experience working closely with hardware engineering, ID, firmware, and product teams is a plus. • Comfortable working in a fast-paced, iterative environment with high ambiguity. • Pay transparency statement (for CA and NY based roles): • The reasonably estimated salary for this role at TFH in San Francisco ranges from $200,000 - $235,000, plus a competitive long term incentive package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision and mental health benefits, a 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!