serverobotics - VP of IT Infrastructure & Operations
Requirements
• 15+ years in IT infrastructure and operations, with 8+ years in leadership. • Proven experience managing complex, distributed enterprise IT environments in high-growth, tech-driven companies. • Experience with working at a public company • Experience managing live operations across multiple time zones and supporting rapid operational expansion. • Deep expertise in networking, cloud platforms, identity management, and enterprise systems. • Track record of hiring and scaling IT teams and infrastructure. • Excellent communication, leadership and vendor management skills. • Known for responsiveness, reliability, and strong follow-through: keeps commitments, communicates promptly, and consistently closes the loop with cross-functional partners. • Please Note: The listed base salary range applies to candidates based in the US. • Compensation may vary depending on location, experience, and role alignment. We are open to qualified candidates working remotely in Canada: • Canada - ALL: $230 - 310K CAD (Base)
Responsibilities
• Define and execute the IT roadmap aligned with Serve’s growth, expansion, and R&D goals, owning budget, vendor selection, contract decisions and key technology investment prioritization. • Partner with engineering, security, operations, HR, finance, facilities and growth teams to ensure IT enables business expansion and robotics innovation. • Lead IT planning for new markets, facilities, acquisitions, and major company initiatives. • M&A - lead IT diligence and IT integration strategy and execution, ensuring a seamless integration phase with minimal disruption to the business. • Oversee enterprise IT infrastructure, networks, and cloud services with a focus on uptime and scalability. • Implement collaboration, productivity, and ERP systems that support cross-functional teams. • Support IoT and edge-device deployments critical to robotics delivery operations. • Partner with security leaders to define and drive access controls, identity management, segregation of duties, endpoint protections, and incident response. • Own the implementation, operation, and continuous improvement of IT security controls within the enterprise technology environment. • Ensure compliance with SOX, SOC 2, GDPR, and related requirements. • Build, mentor, and scale a high-performing IT team. • Establish and deliver on SLAs for IT support across offices, labs, and depots. • Consolidate and lead the management of SaaS applications, vendors and budgets. • Create automated, frictionless experiences in Identity Access Management, IT Help Desk and Employee Lifecycle Automation. • Drive continuous improvement in helpdesk and IT services to maximize productivity.
Benefits
• The salary range listed in this posting is representative of the range of levels being considered for this position. Total compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. • or drag and drop here • I did not read this • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the Black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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