Octave - Director, Business Operations

• 6+ years of experience in business operations, strategy and operations, program leadership, operational excellence, or a comparable field. With at least 3 years in management consulting or investment banking • A track record of structuring ambiguous problems, developing analytically rigorous recommendations, and translating them into operating plans and measurable results. • Experience leading multiple complex, cross-functional initiatives and creating accountability across teams you do not directly manage. • Strong quantitative and financial acumen, including advanced Excel or Google Sheets modeling and experience with forecasting, business cases, unit economics, performance metrics, and executive-level analysis. • Exceptional organization and follow-through, with the ability to manage a broad portfolio without losing sight of critical details. • Strong written and verbal communication skills, including the ability to produce crisp decision memos and executive presentations that make complex issues clear, synthesize tradeoffs, and drive decisions. • People-leadership experience and a demonstrated ability to coach and develop high-performing teams. • High agency and autonomy: you identify the highest-leverage problems, create momentum without waiting for perfect direction, and take ownership through measurable results. • Strong systems thinking: you can turn messy workflows and one-off solutions into simple, durable mechanisms, including operating cadences, playbooks, SLAs, dashboards, and clear handoffs. • Comfort operating in a dynamic environment where priorities evolve and the path is not always predefined. • Practical experience using AI tools to improve analysis, workflow design, decision support, or team productivity. • Experience at a top-tier strategy consulting firm followed by 3–5 years in an operating, strategy, or business operations role. • MBA,  another relevant advanced degree or equivalent experience. • Experience in healthcare, a technology-enabled services business, a marketplace, or another environment where supply, demand, access, and service quality must be managed together. • Experience building or leading one or more of the following capabilities: business operations, program management, workforce management, operations analytics, continuous improvement, or automation. • Familiarity with SQL, business-intelligence tools, workforce-planning systems, or other analytical and operational technologies; direct hands-on expertise is helpful but not required. • Octave's Company Values: • The below values drive our day-to-day operations. • We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves. • We’re human beings first. • People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen. • People deserve better than status quo. • No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better. • No bystanders. No stars. No tourists. • Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger. • Partnership paves the path ahead. • Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow. • Quality is crucial at scale. • Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them. • Progress is a process. • There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level. • There are people behind every data point. • Prolonged periods sitting at a desk and working on a computer. • Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. • Must be able to observe and communicate information on company provided laptop. • Move up to 10 pounds on occasion. • Must be eligible to work in the United States without sponsorship now or in the future.