Material Bank - Director of Operations

• Operations & Service Delivery • Lead multi-shift receiving, put-away, replenishment, picking, pre-pack, custom packing, shipping, and returns, ensuring daily order cutoffs and service commitments are met. • Oversee fulfillment for member sampling, e-commerce, and third-party logistics (3PL) clients from a shared inventory pool; establish capacity and contingency plans for promotions and peak periods. • Lead operational onboarding of Brand Partners and 3PL clients; contribute process design, cost and labor models, launch readiness, and operational inputs to RFPs. • Act as a senior operational contact for key partners and clients, resolving service issues and maintaining SLAs. • Represent Operations in facility projects, process changes, inventory moves, and new program launches, ensuring operational readiness and minimal disruption. • Inventory, Transportation & Financial Performance • Own inbound execution, inventory accuracy, cycle counting, discrepancy resolution, location integrity, and coordination of inbound scheduling, ASNs, and replenishment. • Oversee parcel and freight performance, carrier relationships, transportation costs, surcharges, billing accuracy, and cross-border shipping requirements. • Own operating budgets, margin targets, cost per unit, labor productivity, and staffing plans by process and shift; manage staffing partner relationships. • Prioritize and deliver process and labor improvements with measurable, recurring savings. • Automation, Systems & Continuous Improvement • Lead operational use of robotics and automation, including AMRs, and evaluate emerging solutions such as goods-to-person systems. • Own operational requirements for WMS and related WES/WCS systems; partner on vendor evaluations, capital business cases, ROI analysis, pilots, and rollouts, holding technology and automation partners accountable for performance. • Drive standard work, SOP compliance, process mapping, root-cause analysis, and quality standards across fulfillment processes, packaging, inventory handling, and facility conditions. • Maintain a strong safety culture and compliance with OSHA and applicable requirements. • Leadership, Data & Culture • Lead, recruit, coach, and develop Operations Managers, Supervisors, Team Leads, and hourly associates across shifts, building leadership depth, engagement, and retention. • Establish daily operating rhythms and KPI dashboards covering service, quality, cost, productivity, and safety; use data to drive timely decisions. • Promote practical adoption of AI and technology for reporting, analysis, documentation, and operational decision making. • Build succession depth and a culture of ownership, accountability, respect, and continuous improvement.