Crunchyroll, LLC - Director, Localisation & Operations - Europe
Requirements
• 12+ years of professional experience in content operations, localization, media supply chain, or post-production leadership within OTT/streaming, entertainment, or digital media platforms. • Proven track record leading multi-functional operations teams across localization/dubbing, asset management, content scheduling, and marketing operations. • Demonstrated ability to confidently navigate ambiguity, drive organizational change, and build scalable processes from scratch in a highly dynamic, high-growth environment. • Extensive experience evaluating, onboarding, managing, and negotiating commercial agreements with global dubbing studios, post-production vendors, and localization agencies. • Deep technical understanding of media localization pipelines (dubbing, subtitling, audio mixing, lip-syncing), digital asset management (DAM), CMS systems, and video ingestion formats. • Demonstrated capability in building rigorous QC processes for customer-facing localized assets, upholding brand standards, and maintaining local cultural voice across multiple regions. • Strong analytical ability with hands-on experience utilizing operational dashboards, workflow metrics, and ROI analysis to streamline operations. • Proven experience operating effectively in a global, matrixed organization with cross-functional partners in multiple time zones. • Exceptional communication, leadership, and executive presentation skills. • Fluency in English required • Passion for anime, international pop culture, media, or entertainment ecosystems is a plus. • Bachelor’s degree in Communications, Media Production, Business Administration, or related field; MBA or Master's preferred. • Why you will love working at Crunchyroll • In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks: • Receive a great compensation package including salary plus performance bonus earning potential, paid annually. • Flexible time off policies allowing you to take the time you need to be your whole self. • Generous medical, dental, vision, STD, LTD, and life insurance • Health Saving Account HSA program • Health care and dependent care FSA • Employer paid commuter benefit • Support program for new parents • Pet insurance and some of our offices are pet friendly! • #LifeAtCrunchyroll #LI-Hybrid #LI-remote • We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value • Courage. We believe that when we overcome fear, we enable our best selves. • Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding. • Kaizen. We have a growth mindset committed to constant forward progress. • Service. We serve our community with humility, enabling joy and belonging for others. • Our commitment to diversity and inclusion • Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
Responsibilities
• Regional Dubbing Operations & Vendor Strategy • Lead the regional dubbing operational strategy, setting gold-standard benchmarks for quality across titles. • Source, evaluate, and manage ongoing relationships with external dubbing studios, post-production houses, and localisation agencies in the region. • Lead vendor negotiations to secure market-competitive rates, scalable capacity, and strict Service Level Agreements (SLAs) across multi-language projects. • Establish comprehensive Quality Control (QC) frameworks for dubbing assets to guarantee linguistic fidelity, regional slang/nuance accuracy, lip-sync alignment, and audio master standards. • Monitor vendor throughput, turnaround times, and error rates, implementing continuous process improvements for simuldub and deep catalog localization pipelines. • Content Operations, Ingestion & Scheduling • Maintain a clear view of readiness across upcoming regional releases, including content assets, localized components, metadata, regulatory requirements, rights/avails, partner specifications, and publishing dependencies. Identify gaps early and coordinate resolution before they impact fans or partners. • Ensure all regionally required components are correctly ingested, associated, and published, including subtitles, dubs, closed captions, audio descriptions, localized metadata, and required regulatory or content-classification tags. • Partner closely with Global Operations on title schedules, rights and avails, material readiness, asset availability, and technical requirements. • Work closely with Global Localization and Regional Localization to ensure required localized outputs are available against regional launch schedules. • Partner with Regional Marketing and other regional stakeholders to translate regional programming and launch priorities into operational schedules and delivery requirements. • Track regional content-operations performance including on-time availability, publishing accuracy, delivery failures, remediation time, partner issues, and recurring defects. Identify opportunities to simplify workflows, eliminate manual work, and improve global-to-regional handoffs while adopting common global standards, tools, and operating practices. • Marketing Operations & Asset Localisation QC • Oversee marketing asset localization operations, managing the pipeline for trailers, teasers, key art, digital banners, and social collateral across our key European territories. • Enforce rigorous QC across all customer-facing communications, ensuring localized copy, tone of voice, and brand messaging resonate natively within each specific market context. • Develop agile asset workflows capable of delivering rapid-turnaround localized creative materials for regional promotional initiatives. • Oversee the localization workflow for all global and regional marketing assets required by the Region, including copy, key art, trailers, video, social assets, paid-media creative, CRM materials, partner assets, promotional content, and other campaign deliverables. • Team Leadership & Operational Governance • Build, mentor, and direct a high-performing operations team spanning dubbing, content ingestion, and marketing ops functions, fostering a culture of ownership and continuous improvement. • Define, track, and report on primary operational KPIs (e.g., fulfillment throughput, unit costs, vendor turnarounds, QC pass/fail rates) to executive leadership. • Build business cases for infrastructure investments, automated tooling, and resource scaling to keep pace with growing catalog size and platform expansion. • Codify operational playbooks, SOPs, and cross-territorial standards to harmonize workflows across regional and global offices.
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