Ping Identity - Director, Partner Operations

Remote - USA$180k - $200k2w ago

Remote Director NA Cloud Computing Software Director of Operations Performance Management Product Marketing Reporting Salesforce Data Quality

Requirements

• Deep understanding of partner ecosystems including VARs, GSIs, ISVs, MSPs, and hyperscalers. • Strong experience with partner programs and partner enablement frameworks. • Proven ability to manage and improve sales/partner systems and data quality across CRM and PRM platforms. • Analytical mindset with experience in forecasting, attribution modeling, and performance analytics. • Excellent project management and cross-functional communication skills. • Familiarity with Salesforce, PRM tools (e.g., Impartner, Allbound, or similar), and BI/reporting platforms. • Prior identity/security SaaS experience is a plus. • Compensation: $180,000–$200,000 base + variable bonus

Responsibilities

• Partner Operations Strategy • Lead the development and execution of partner operations strategy aligned to business growth goals. • Design and implement scalable processes to support a diverse partner ecosystem, including resellers, referral partners, GSIs, SIs, MSPs, ISVs, and cloud marketplaces (e.g., AWS, Azure). • Build dashboards and reporting frameworks to measure partner performance, pipeline, and influence. • Sales Operations Alignment • Partner with Sales Ops and RevOps to integrate partner data into core sales systems (Salesforce, PRM, BI tools). • Optimize lead-to-cash processes for indirect routes, including partner deal registration, attribution, and compensation. • Partner Program & Enablement • Support ongoing evolution of Ping’s partner program, tiers, incentives, and benefits. • Ensure operational support for onboarding, certification, and enablement workflows. • Track partner participation and compliance with program requirements. • Technology & Systems Ownership • Own or influence tools that support partner lifecycle (e.g., PRM, Salesforce, LMS, partner portals). • Work with IT and vendors to enhance partner system capabilities and integrations. • Cross-functional Leadership • Serve as the key operations point of contact for Partner Sales, Alliances, and Executive Leadership. • Collaborate with Product and Marketing teams to support GTM alignment with technology and cloud partners.

Benefits

• Generous PTO & Holiday Schedule • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations) • Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.