• 5 to 7 years of healthcare operations experience.
• Process-obsessed and detail-oriented: you see inefficiency and can't help but fix it.
• Passion for and demonstrated excellence at solving complex operational problems.
• Genuinely excited by automation, tooling, and AI.
• A track record of exceeding financial and operational goals.
• Strong quantitative instincts: comfortable pulling, analyzing, and reasoning from data, while marrying it with qualitative insights.
• Comfort in operating with ambiguity, and possess the ability to be decisive and thrive in a high-growth environment.
• Clear written and verbal communication; able to build trust and consensus across clinical, growth, product, and leadership.
• Margin / cost / P&L ownership experience
• Familiarity with telehealth staffing processes, software, and reporting tools.
• Understanding of clinician licensing, Medicaid enrollment, and payer credentialing processes with health insurance plans.
• Experience managing an international supply chain, from sourcing and packaging to 3PL fulfillment and last-mile deliveries.
• People management experience; demonstrated ability to coach and develop direct reports.
• Expected salary for this role is $144,000 - $160,000 depending on location and experience. The role will have a bonus target in 2027. Equity will also be included.