valiantys - Director of Delivery Operations and Workforce Planning, NoAM
Requirements
• Leadership experience in delivery operations, PMO, resource management, or business operations within a professional services or consulting organization • Deep understanding of professional services and managed services delivery models, including project economics and the sales-to-delivery-to-finance lifecycle • Demonstrated experience building demand, capacity, utilization, and workforce planning processes at a regional or business-unit scale • Strong financial acumen, including services forecasting, budgeting, margin management, and variance analysis • Track record of defining KPI frameworks, improving data quality, and turning complex operational data into executive-ready decisions • Hands-on experience with professional services automation, CRM, and business intelligence platforms; Certinia and Salesforce experience is advantageous • Comfort using analytics and automation tooling to reduce administrative effort and improve forecast quality, with clear human accountability for financial and staffing decisions • Strong executive communication, facilitation, and stakeholder influence skills, with the ability to align leaders around facts, trade-offs, and ownership • Ability to operate at both strategic and detailed levels: designing the operating model while ensuring the data, controls, and follow-through work in practice
Responsibilities
• Proven experience leading multi-level delivery teams across project-based work and ongoing services • Deep domain expertise in at least one of the following: IT Service Management (ITSM), Software Development Lifecycle (SDLC), or Project, Program, and Portfolio Management (PPPM), with demonstrated experience applying that expertise to shape solutions and achieve meaningful client outcomes • Proven experience operating within or alongside enterprise PMO and portfolio-governance structures, including integrated planning, dependency management, RAID governance, executive reporting, and decision forums • Demonstrated commercial acumen, with experience providing delivery input into opportunity shaping, scoping, estimation, SOW review, margin considerations, account expansion, and commercial-risk decisions • Track record of leading high-stakes client escalations and recovery plans while balancing client outcomes, contractual and commercial commitments, delivery risk, and organizational capacity • Strong executive presence and stakeholder-management skills, with experience influencing senior client leaders and aligning stakeholders around difficult transformation and delivery decisions • Comfortable leading through ambiguity, incomplete information, and competing priorities, using sound judgment to establish direction, make timely decisions, and create clarity for clients and teams • Experience improving utilization, margin, forecasting, delivery consistency, and scalable operating practices • Experience delivering transformations enabled by Atlassian or comparable enterprise platforms, with a strong understanding of how technology, operating models, processes, and organizational change combine to achieve measurable business outcomes • Practical understanding of AI-enabled delivery, automation, and analytics, including responsible adoption and appropriate human oversight • Demonstrated success developing leaders, coaching teams, building organizational capability, and fostering an inclusive, high-performance culture • Your team and partners: • NoAM VP Delivery (your line manager) • Delivery Managers and Managed Services Managers • Delivery and Managed Services Consultants and Associate Consultants • Engagement Directors and Sales leaders • Transformation (Tx), Solution, and Technical leaders • Regional and cross-functional leadership partners
Benefits
• Our team members are our greatest asset and we work hard to ensure that Valiantys is not only a great place to work, but also a platform for you to grow. • Sense. We're committed to giving you the level of information you need to make sense of your assignments. You will witness the impact of your actions. • Training. We will provide you with the necessary time and budget to help you develop your skills and continue to build your career. • Flexibility. We understand that life is all about balance and we offer you the flexibility and support to help you maintain balance across the different pillars of your life. • What we offer - Employee Perks & Benefits • Competitive compensation with an annual performance-based bonus • Comprehensive Health Insurance401(k) with Company Match • Generous Paid Time Off (PTO) - 4 weeks per year, plus public holidays • A flexible remote work policy • A multicultural and international team environment
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