serverfarm - Operations Lead

• 5+ years in or around data centers (operations, critical facilities, IT infrastructure or DCIM), including 2+ years formally managing engineers or technicians, with responsibility for priorities, coaching, performance reviews and hiring. • You have led projects end to end, coordinating with internal teams and external customers, owning scope, schedule, stakeholders and status. • You have worked with SCADA systems (BMS and EPMS) and read and interpreted data center construction documents: single-line diagrams, floor plans, rack elevations and panel schedules. • You use AI tools (Claude, ChatGPT or similar) every day to extract, structure and validate data, and you have built prompts and automations. • You have strong data skills: advanced Excel and Power Query, SQL, and structured formats such as CSV and JSON. • You communicate plainly, lead customer working sessions with confidence, and explain technical findings to non-technical audiences. • You work hard problems through to resolution on your own initiative, and you bring a specific question when you need help. • Worked with a DCIM, DCFM or CMMS platform (Nlyte, Sunbird, Hyperview, MCIM or similar). • Written scripts in Python or PowerShell and worked with REST APIs. • Supported colocation customers directly, including their reporting and billing data. • Earned an ITIL or PMP certification.